Reviews (1,520)

Overall rating
4.8
Counts per rating level
  • 83% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 7% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as intuitive and easy to use, even for beginners or those returning to email marketing. They rely on it for newsletters and sales‑driving campaigns, praising templates, customization, segmentation, and tagging. The Shopify integration generally syncs data smoothly, with support helping fix issues. Pricing suits small businesses, and live chat support is frequently called excellent—fast, patient, and knowledgeable, especially for sync, SMS, and automation setup.

July 4, 2025

Thanks for TROY for his excellent support

Nara Elixir
United Arab Emirates
25 days using the app
June 30, 2025

Dean was great in assisting me with connecting the Mailchimp service to Shopify. I was having an issue activating my account, but Dean walked me through the process and helped me out big time. Thanks Dean!

FRESHMEN.MMXI
Canada
3 months using the app
Edited July 23, 2025

Dean was very helpful today with an issue I had, thank you.

Watermeadow Lane Jewellery
United Kingdom
About 1 month using the app
Edited October 28, 2025

Amazing customer service
Great product
Served well by LORI

thecareerwhisperer
Kenya
4 months using the app
June 26, 2025

david was very helpful and actually listened to my issue

Excision
United States
About 5 years using the app
June 23, 2025

Trexie was very Helpful in getting my popup forms working correctly

Coconut Candle Company
Canada
Almost 6 years using the app
June 24, 2025

Rafael was fantastic (very kind and patient). He answered my questions thoroughly and helped me know what steps to next take.

Fitness Finders
United States
3 months using the app
June 23, 2025

Jay Ann was a huge help, quickly able to figure out my questions regarding email integration and pop up for my website. Thank you!

Agapé Artisan Jewelry
United States
About 3 years using the app
June 13, 2025

Customer service is Great. We had a small hiccup and Dean helped us out. It was simple, clear and quick .

Alicia Moffet
Canada
About 8 hours using the app
June 13, 2025

We've been a Mailchimp and Shopify user for several years. Recently ran into some syncing issues and after working with several support agents, we were connected to David. He was kind, patient & responsive and was finally able to resolve the issue for us. David gets 5 stars.

Wet Nose
United States
About 6 years using the app