Reviews (1,520)

Overall rating
4.8
Counts per rating level
  • 83% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 7% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as intuitive and easy to use, even for beginners or those returning to email marketing. They rely on it for newsletters and sales‑driving campaigns, praising templates, customization, segmentation, and tagging. The Shopify integration generally syncs data smoothly, with support helping fix issues. Pricing suits small businesses, and live chat support is frequently called excellent—fast, patient, and knowledgeable, especially for sync, SMS, and automation setup.

June 12, 2025

Have loved working with Mailchimp since installing it and their support team are always happy to help (particularly Dean who helped with my latest query).

100yrs
United Kingdom
5 months using the app
June 11, 2025

Rafael was very polite. Even he did not have the answers I need he try to help me.

renlisu
United Kingdom
Over 2 years using the app
June 11, 2025

Lori was very helpful and is taking my concern further to the app developers to see if they can resolve my issue as it was not possible to resolve it all in the online chat.

MamaOwl
United Kingdom
Over 3 years using the app
June 9, 2025

David - has been super helpful in getting our concern resolved and our business utilize Mailchimp SMS Marketing

VSM Sports Card Outlet
United States
About 1 year using the app
June 7, 2025

They are removing free features one by one so I am removing the app. Look after people on the way up guys.

Fanny Fielding Art
United Kingdom
Over 3 years using the app
Intuit Mailchimp replied June 13, 2025

Hi there! We'd like to get more information about the features you've utilized. Let us know by emailing mc-integrationsupport@intuit.com so our team can best understand your workflows and provide suggestions.

June 6, 2025

awesome support service. Dean was beyond helpful. After I was disconnected multiple times, Dean came back and guided me through app integration setup. Give this guy a raise

Ticknors Men's Clothiers
United States
About 6 years using the app
June 5, 2025

David was great. Thanks for the help

VitaDreamz
United States
Almost 5 years using the app
June 5, 2025

David was exceptionally helpful today!

Good Fruit Farm
United States
26 minutes using the app
June 5, 2025

Dean did an excellent job helping us today regarding discount codes.

East Van Jam
Canada
About 1 year using the app
June 5, 2025

Dean was really helpful and took time to properly look into my issue. Saved me a lot of time and frustration! Great service.

Ellie Ellie
United Kingdom
About 6 years using the app