Reviews (1,520)

Overall rating
4.8
Counts per rating level
  • 83% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 7% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as intuitive and easy to use, even for beginners or those returning to email marketing. They rely on it for newsletters and sales‑driving campaigns, praising templates, customization, segmentation, and tagging. The Shopify integration generally syncs data smoothly, with support helping fix issues. Pricing suits small businesses, and live chat support is frequently called excellent—fast, patient, and knowledgeable, especially for sync, SMS, and automation setup.

May 13, 2025

The in-app chat was very helpful. RAFAEL's service was excellent. Thank you.

Geskenke by Dosyne
South Africa
Almost 4 years using the app
May 13, 2025

Rafael is a customer service rockstar! Very clear communication, and so patient in staying with me until our Shopify + Mailchimp integration was up and running again. Thank you Rafael!

Erstwhile Mezcal
United States
Over 2 years using the app
May 12, 2025

Their support team is amazing! Had a change of address and after speaking to so many experts, the Mailchimp support person Dean was the only one who stuck through 3 disconnects, sifted through two accounts and helped us resolve our issue. Just AMAZING! Thanks for the dedication and commitment to get it right!

Charrans.com
Trinidad & Tobago
Almost 5 years using the app
May 9, 2025

quick and good support provided by CLARISSE today.

Harris & James
United Kingdom
About 5 years using the app
May 8, 2025

Quick and professional help! Much appreciated!

Project Dyad
South Africa
About 4 years using the app
May 7, 2025

As far as assistance through the chat in Mailchimp, Dean was great. I did get lost for a minute in my many windows but was able to chat back up with Dean. They were able to sort out my question and assure me that I was well on my way.

Del Sol/Off Fourth
United States
About 5 years using the app
May 6, 2025

Helped with my problem quickly and efficiently.

Planet Imports
United States
Over 2 years using the app
April 30, 2025

Rafael was so kind, so happy and awesome! He helped me with everything I need and was very thorough!

Dean also helped me today and he was amazing!!! Your support is unmatched! And the energy and kindness in the chats are incredible. Thank you!!!!

Hope Essentials
United States
7 days using the app
April 22, 2025

Troy was a great help in getting our shopify and mailchimp account correctly synced, thanks a bunch! :)

Arena Menswear
United Kingdom
About 6 years using the app
April 17, 2025

Made syncing MailChimp to Shopify easy and Mortimer from support was a big help.

Nepenthe Gallery
United States
2 days using the app