Reviews (1,520)

Overall rating
4.8
Counts per rating level
  • 83% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 7% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as intuitive and easy to use, even for beginners or those returning to email marketing. They rely on it for newsletters and sales‑driving campaigns, praising templates, customization, segmentation, and tagging. The Shopify integration generally syncs data smoothly, with support helping fix issues. Pricing suits small businesses, and live chat support is frequently called excellent—fast, patient, and knowledgeable, especially for sync, SMS, and automation setup.

April 17, 2025

Lori and Rafael helped me with really stellar customer service getting my set up and sign up done! wish all online customer service agents were like this lol. easy quick straight forward answers! The problem seemed like a REAL hassle too, we got disconnected a bunch of times but every single time i got right back reconnected with Lori who was able to help me through the entire thing! Like i mentioned the issue i was having seemed particularly tricky also but with the screen shots and guidance provided Lori has COMPLETLY resolved my issue im excited to get to using mail chimp

Speed Tec
United States
5 months using the app
April 15, 2025

Lori was great & helped me with all the issues I was coming across.

Super Good Stuff
United States
36 minutes using the app
April 14, 2025

Easy and quick experience, Troy helped me doing that today.

Grandstand Merchandise
United Kingdom
About 5 years using the app
April 9, 2025

This review is specifically for Lori who was SO helpful with a very frustrating issue I had with an automation. Thank you again Lori!!

Evermore Pet Food
United States
Over 4 years using the app
April 8, 2025

LORI was fast and effective! thank you for your help:)

BabyLuck Retail
United States
About 2 years using the app
April 7, 2025

TIANA helped me sort a few issues we had - she was extremely helpful and efficient.

Ruby Watts
United Kingdom
2 months using the app
April 4, 2025

LORI was awesome! Quick and helpful, resolved my issue completely.

Thanks Lori!

Two Hills Tea
Canada
About 1 hour using the app
April 3, 2025

Paul was very helpful elevating my concerns about the current email and plan changes

Crystal Healing and Energy
Australia
About 5 years using the app
March 28, 2025

Clarisse very attentive to my problem. offered many options for solving the issue

Liberta
Ukraine
37 minutes using the app
March 27, 2025

TROY helped me out - quick and smooth. Thanks!

OsloDeco
Norway
About 3 years using the app