Reviews (1,519)

Overall rating
4.8
Counts per rating level
  • 83% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 7% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as intuitive and easy to use, even for beginners or those returning to email marketing. They rely on it for newsletters and sales‑driving campaigns, praising templates, customization, segmentation, and tagging. The Shopify integration generally syncs data smoothly, with support helping fix issues. Pricing suits small businesses, and live chat support is frequently called excellent—fast, patient, and knowledgeable, especially for sync, SMS, and automation setup.

March 11, 2025

CLARISSE is a great support specialist - she reassured me and helped answer my questions.

CREAMLY.
Netherlands
Almost 6 years using the app
Edited January 23, 2026

I finally can chat with customer service on a free plan regarding my mailchimp app for Shopify! It was about time you guys @ Mailchimp!
I got LORI and then SHER, they were both very knowledgeable and patient. Thank you so much!

Izaskun Zabala
Spain
Almost 7 years using the app
March 10, 2025

David was very friendly and ehlpful- wrapped up my issue quickly. Thank you!

Cast Away Yarn Shop
United States
Almost 2 years using the app
Edited April 17, 2026

Juvy was super fast and very helpful. All resolved in no time. Thank you so much.

Nishel Foods
Canada
Over 1 year using the app
March 3, 2025

Funciona bem e o atendimento foi excelente que recebi da TIANA.

Longy Health
Brazil
8 months using the app
February 27, 2025

Very polite and told me what I needed to know with little fuss.

The village pet shop
United Kingdom
34 minutes using the app
February 25, 2025

Karol was very responsive to my specific issue.

My Store
United States
About 24 hours using the app
February 26, 2025

I encountered an issue with my plan, but Troy was quick and supportive in resolving it!

Seaforest Store
Malaysia
About 3 years using the app
February 25, 2025

Troy was excellent - a real asset to your company

Innes
United Kingdom
About 1 year using the app
February 21, 2025

Dean was very helpful, listened carefuly, understood what my problem was then found out what I needed to know. My experience today was great! Thank you Dean.

Urncraft
New Zealand
Over 4 years using the app