Reviews (1,519)

Overall rating
4.8
Counts per rating level
  • 83% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 7% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as intuitive and easy to use, even for beginners or those returning to email marketing. They rely on it for newsletters and sales‑driving campaigns, praising templates, customization, segmentation, and tagging. The Shopify integration generally syncs data smoothly, with support helping fix issues. Pricing suits small businesses, and live chat support is frequently called excellent—fast, patient, and knowledgeable, especially for sync, SMS, and automation setup.

February 12, 2025

MailChimp makes it easy for small business owners like myself to craft professional, compelling email campaigns. And their live chat support is great, too. Rafael was very responsive and friendly!

Stewart Surfboards
United States
Over 4 years using the app
February 11, 2025

Great customer service, very prompt replies from David.

Bronagh Mills Art
United Kingdom
About 1 hour using the app
February 6, 2025

Great App. Works all fine. Customer support is also great, special thanks to Lori!

Islamicmentors
Germany
40 minutes using the app
February 6, 2025

I needed a quick bit of info on updating the Pop-up for my Shopify site so decided to try the CHAT. It worked great and Clairisse (sp) was a great help

WayneWilsonArt
Canada
Over 5 years using the app
February 5, 2025

very good so far and excellent customer service from Dean I hope you get him when you ask for help.

Lowney's Landscaping Center, Inc.
United States
7 days using the app
February 5, 2025

DAVID was able to help me edit an automatic email and provided help with the amount of time before the pop-up appears on the website.

Little Red Mitten
Canada
Almost 4 years using the app
February 5, 2025

Reach out needing for assistance it with retriving current mailing list and to see how to upload. Rafael was able to get me the information needed quickly.

LT Michael P. Murphy Navy SEAL Museum
United States
Almost 3 years using the app
February 5, 2025

TROY was, once again very helpful with support

Flying Tumbler
Ireland
Over 5 years using the app
February 4, 2025

Paul was great, very helpful and patient! Thanks!

The Arts & Crafts Press
United States
22 days using the app
January 30, 2025

Dean addressed all my concerns, Thanks!

Dale Books
United States
Over 1 year using the app