Reviews (1,520)

Overall rating
4.8
Counts per rating level
  • 83% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 7% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as intuitive and easy to use, even for beginners or those returning to email marketing. They rely on it for newsletters and sales‑driving campaigns, praising templates, customization, segmentation, and tagging. The Shopify integration generally syncs data smoothly, with support helping fix issues. Pricing suits small businesses, and live chat support is frequently called excellent—fast, patient, and knowledgeable, especially for sync, SMS, and automation setup.

May 24, 2019

La aplicación funciona de maravilla muchas gracias !!! Ningún error en la sincronización y funciona perfectamente

Benvenuti
Mexico
3 days using the app
February 4, 2021

Really easy to integrate with my shopify store www.preciousasapearl.com Looking forward to using it effectively!

Precious as a Pearl
United Kingdom
24 minutes using the app
May 11, 2019

Great App and World Class customer support! Thanks for all your help.

Thanks Guys for finding us a solution.

H&H

Hyde & Hare
United Kingdom
1 day using the app
April 18, 2019

A great solution for those who want to keep using Mailchimp. It was easy to install and is working smoothly so far.

ROCK CLUB, BABY
Brazil
5 days using the app
January 16, 2020

Really we need pay to try connect with chat support ? Yo need improve your service if you want offer a good product.

Chileanwines
Chile
3 months using the app
Intuit Mailchimp replied January 23, 2020

Hi there, yes, if you would like to chat with us directly, we ask for a nominal fee of $5/mo. to help cover customer support, development and server costs. You may cancel anytime.

We're typically available M-F from 9 to 3 pm ET; if for any reason we're not around during those hours, feel free to drop us a note and we'll get right back to you. Also, we have an extensive knowledgebase available 24/7 that can address most questions about ShopSync.

Happy to help anytime, just let us know.

September 7, 2020

I just connected this app to connect my Mailchimp to my Shopify store. The process was easy.
I have not used it yet.

Sara Palacios Designs
United States
31 minutes using the app
March 25, 2021

Easy & quick to set up. I used it to integrate MailChimp with my website and it works excellently ~ highly recommend!

Modesty n Mind
United States
About 1 month using the app
July 30, 2021

Very Buggy, Whenever I want to update products onto a email template, it always ask me to reconnect my Shopify store.

Shop BBJ
United States
About 1 year using the app
Intuit Mailchimp replied July 30, 2021

Hello there!

Thanks so much for the feedback. We would like to point out that this is not an issue with ShopSync, but it could very well be a Mailchimp interface bug that we should submit to them to resolve.

ShopSync does not have any connection with the Mailchimp app itself, as our primary job is to get e-commerce data from your store into your Mailchimp account for segmenting or reporting etc.

Can you please reach out to your support team at Mailchimp and explain what's happening with your account? They should be able to help you resolve this issue. If you're still running into issues, you may also reach out to our support team as well and we'll be glad to assist further.

Thanks!

May 22, 2019

Started using when MailChimp and Shopify no longer synced and the download and set up was a breeze so impressed so far.

My Guest Book
New Zealand
3 days using the app
July 27, 2019

Installation was quick and easy and it allows me to keep using Mailchimp for my Shopify website
www.BuyExcelTemplates.com

BuyExcelTemplates.com
United States
About 1 hour using the app