MIDA Replay, Heatmap & Insight

I've been using this app for some time and it has been helpful. I'm able to see real-time movement of each visitor within my store, which allows me to know what features and pages are the most popular, and any changes that I might need to make. The live chat support was helpful and ensured that all my questions and needs were met. I will continue to use this app!

Thanks to the MIDA app, it helps me analyze what my visitors are doing so that I can improve my website and services. I can even see how my website will look on different platforms.

signed up for the free plan as i wasnt quite sure i needed what this app provided. while playing around, the ability to play back recordings of visitors' interaction with my site was interesting and i can see the insights those provide! but not quite what i need at the moment. i'll be sticking with the free plan until i scale up and maybe require what is provided for more analyses. customer service was also very prompt and helpful when i contacted them!

I have been using this app for a long time off and on. I have been switching from Hotjar,'s free app because there is something wrong with their app. This MIDA free app version has improved so much, but there is one thing that Hotjar has and I now dearly miss and that is the resource link where the visitors are coming from. If I do not know where my 400 visitors are coming from without having the need to upgrade, it makes me keep looking for other apps who might offer that option for free. Other than that your app is absolutely fantastic.

The support team is absolutely outstanding—they are incredibly responsive and provided real, fast solutions the moment I hit a snag

Mida has been great for data tracking and to use heat map. The support team is very quick to respond and very helpful for any questions we may have!

Great customer service and insight into how customers are navigating my site. This should allow me to better structure my website to release any blockages to sales. www.the3dforge.co.uk

Been using the app for several weeks now. Customer service has been quick to respond, easy and polite to work with. Rare these days but awesome to see. As far as the app, so far it seems to be doing a great job and is allowing us to see and analyze real metrics which helps us make sound decisions based on real data. A+

Very responsive and helpful customer service. The app itself is very user friendly and gives great insight!

I use MIDA Replay Heatmaps to optimize my store, and beyond the technical features, it’s the quality of their customer service that truly won me over. There is always someone available to respond quickly and, more importantly, to help customize the tool to fit my specific needs.

You can really feel their commitment to customer satisfaction and their drive to never leave a user without a solution. It’s incredibly reassuring to know that a dedicated, human team is behind the app to support our growth. A powerful app backed by exceptional customer service. I highly recommend it!