Reviews (1,208)

Overall rating
4.7
Counts per rating level
  • 95% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants report strong revenue and ROI, with some seeing significant sales within weeks. They describe setup as quick, with intuitive flows for abandoned carts, welcome series, and more. The SMS tools, segmentation, popups, and compliance features are praised, along with deep integrations with Shopify and key apps. Merchants highlight reliable automations, effective for launches and promos, plus fast, strategic support and good value pricing with helpful templates and education.

Edited May 15, 2020

I have seen incredible return on Barn Chic Boutique's text marketing with Postscript, and I love the personal attention I received when doing the walk through. I also like that questions are answered quickly and thoroughly. Highly recommend Postscript and glad that Jane from Glow Group helped me get set up.

Barn Chic Boutique
United States
3 months using the app
August 12, 2020

Really wasn't expecting my inquiry to be answered at midnight. But they came through and helped me through setup and added the automations for FREE!! Awesome customer support. Super knowledgeable and friendly. Can't wait to see the full extent of this app and how many conversions it will make with customer engagement.

Seductive Stature
United States
18 minutes using the app
November 27, 2021

This app is not only amazing but the team behind is extraordinary as well. We have checked out other SMS platforms before and found out that Postscript has an excellent integration with Shopify. The segmentation capabilities are really outstanding. We special thank Matt, Paris, Lea and Taylor for their excellent services.

Olive and Linen
United States
2 months using the app
Edited July 12, 2020

I've been using it for i think just about the full trial period and I have been pretty happy. I haven't even touched on a fraction of what it can do. i set up their provided templates and did the bare minimum and its already given me an ROI. And their customer service is crazy fast to respond. I will definitely keep it around!

Sunshine And Pixels
United States
10 days using the app
Edited August 20, 2020

I had an issue where my sms was fired before I finalized the scheduling process. I contacted customer support and they immediately answered me (even when it was a weekend).

They found the bug and they fixed it in record time. They also kept me informed during the whole process of what was going on.

Excellent customer support

My Healthy WOE
United States
4 months using the app
August 19, 2020

Postscript has been the best user experience out of any app! Their entire team has been proactive to assist me in getting started & show me any tips to maximize their platform for SMS.

Also, if you ever have any questions, their customer support answers & resolves your questions within 5 minutes...

Highly recommend. You'd be a fool to go elsewhere!

CROSSNET
United States
9 days using the app
Edited May 25, 2023

Love this app! Very user-friendly. I love that I can set up not just campaigns but also segments in little to no time. Very friendly and helpful customer service as well.

UPDATE 1/9/23
Still loving this app. Meg was super helpful and gave me a quick response to my question.

UPDATE 5/25/23
Still getting great service. Taylor was super quick and helpful!

Eb and Flo
United States
Almost 3 years using the app
May 10, 2023

I would like to commend Faith for giving me exceptional tech customer support few minutes ago. This is the first time I have chatted to someone and resolve everything at once and she did not leave me until I resolve the issue and she was able to answer all my questions. Product value increases because of great tech support. I hope you give her a good pay raise.

Your Emf Shield
United States
8 months using the app
March 3, 2022

I use this app For my women’s clothing boutique! It has really helped me stay connected with my girls and help them not miss any launch day, sale or even just our encouraging words that we send out every week! Highly recommend this app and the customer service is outstanding! This is my new favorite business tall and I recommend it to all my small business owners!

The Embrace Boutique
United States
About 2 months using the app
June 18, 2020

This app has been a really great tool for keeping our customers informed for upcoming shop releases - which is extremely important because sometimes our stock is limited and we have to have our customers at the ready so they don't miss out. The customer service has also been amazing, everyone has been very helpful if we've stumbled upon a problem. Would definitely recommend!

MINI Street
Canada
3 months using the app