Reviews (1,204)

Overall rating
4.7
Counts per rating level
  • 95% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants report strong revenue and ROI, with some seeing significant sales within weeks. They describe setup as quick, with intuitive flows for abandoned carts, welcome series, and more. The SMS tools, segmentation, popups, and compliance features are praised, along with deep integrations with Shopify and key apps. Merchants highlight reliable automations, effective for launches and promos, plus fast, strategic support and good value pricing with helpful templates and education.

August 2, 2022

Faith has been such a big help! I am still familiarizing myself with the platform but she has walked me through necessary steps and even created a video showing how to create a coupon. Great support! I do think the platform is hard to navigate and not super user-friendly but that might change the more I use it!

QUINN
United States
15 days using the app
October 5, 2021

Their chat support is A++. I was able to get help relatively quickly, and they answered all of my questions very thoroughly. Got help especailly from Kyler and she has been super helpful! All I can ask for is a mobile app so we can check notifcations and answer people quickly but other than that this app is great

KoKoSeoul
United States
1 day using the app
January 27, 2022

If I could give 10000000 stars I would. Insanely quick response times when setting up in my store, quick & efficient meetings with the different teams, plus the actual app is AMAZING! Postscript is crushing it & absolutely helping us continue to crush it. I recommend this product and team to any store out there.

Heart & Soil
United States
6 days using the app
December 1, 2020

This has been such a wonderful tool to connect to our clients! As a small business with a hardworking team of women who each wear several hats, we needed something easy to utilize and effective. Postscript has been a wonderful addition to our company. Thanks to Shannon for all of their help! Great customer service!

Bayou with Love
United States
15 days using the app
October 25, 2021

Truly really appreciated the very quick and thorough help from Cailee as we continue setting up our SMS integration inside of Shopify. She helped with reviewing our account, providing videos with the information we needed, and followed up with tips on how to optimize our implementation even more. Thank you Cailee!!

Food and Meat Co-Op
United States
3 months using the app
May 17, 2020

Just downloaded and never looked back. Looking forward to seeing results and insane open rates and ROI. The most amazing team and support, which will make or break your experience and results. They go above and beyond, respond immediately and sound like normal and fun humans. Can’t wait to work with them and scale!

Remnant Bikinis
United States
2 days using the app
March 19, 2020

We've used this to test out SMS marketing with our customers and have had a great response. The pop-up messages, campaigns, and segmenting of customers are super easy to use and provide us with lots of options. The team is super responsive when we have issues or questions, and the on-boarding was super super smooth!

mywazoo
United States
4 months using the app
September 3, 2021

Although I don't use it Postcript to the maximum extent that I should, I've always been happy with what I've done SO FAR. I'm excited to see the benefits of integrating Klaviyo lists & segments with Postcript to send more distinctive texts and GIFS to my customers. Customer service has been extremely helpful as well.

Broker Leather
United States
Over 1 year using the app
December 28, 2021

The Postscript team is helpful, creative and fun to work with. They are passionate about helping us grow our business, and grasped our customer segment right away. The Shopify integration is SIGNIFICANTLY better than Attentive or Emotive. If you are on Shopify, don't bother looking at the others, just use Postscript.

Slice Engineering
United States
About 2 months using the app
Edited February 6, 2019

I just installed this app today and it has already generated revenue for us. I would absolutely recommend this app to all small shops that want to continue to grow. Alex was super helpful with my redundant questions and truthfully, finding that kind of instant support anywhere isn't as easy as it sound. Great app so far!

Nourish & Nurse, LLC
United States
About 4 hours using the app