Reviews (296)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this app as very easy and fast to set up, with smooth Shopify integration and no performance issues. They report higher conversion rates, increased average order value, and fewer shipping‑related tickets and disputes. Key benefits include shipping protection, return assurance (even on final‑sale items), and shifting risk away from the merchant. Support is consistently praised as responsive, proactive, and helpful with onboarding and customer service workflows.
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Merchant support is the worst. Over 4 months for a simple request to be completed/updated after repeated promises and in the end, they never did. But somehow they were quick (less than 4 days) to respond to my email for their removal from my store. If merchant support is this way, I can imagine the customer support and didn't want to take the chance.
Don't recommend it. Wasted a lot of time with this, only to be dropped by them. I had 7k missing in payment refunds in 2022, it would go unnoticed if I didn't do due diligence.
Great purchase protection option. Simple to integrate.
is good
great service so far
great service so far
Scam!
When they don’t want to pay out they try to think of ways to scam you.
Trying to do a claim and they say choose a return option or just get 10% back.
Only option to choose from is get 10% back!
Easy to set up and integrates smoothly with our Shopify store.
The widget placement options are flexible and the interface is very clear.
It helps add an extra layer of confidence for customers during checkout.
The support team is also responsive when questions come up. Overall a good experience so far.
It's very good.
good customer servies
