Reviews (383)

Overall rating
4.7
Counts per rating level
  • 95% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as a centralized hub for live chat, help center/FAQ, web forms, email, and order tracking. They highlight quick setup, modern interface, strong free plans, and “unbeatable” pricing. The AI bot, mobile app, and multi-language support are praised for reducing support workload and improving customer experience. Merchants consistently commend fast, proactive support and say it boosts customer satisfaction and sales.

January 3, 2024

Nona was great and helpful

Shop Sigvaris
Australia
11 months using the app
Channelwill replied January 6, 2024

I'm thrilled to hear that Nona was fantastic and helpful! 🌟 If you have any more questions or need assistance, feel free to reach out. We're here to help! 😊

Best regards,
Sophie | Willdesk Support

January 2, 2024

very good

Linkifun
China
About 2 hours using the app
Channelwill replied January 3, 2024

Thank you so much for your positive feedback! 😊 We're thrilled to hear that you had a great experience with our [product/service]. If you have any more thoughts to share or if there's anything specific you loved, feel free to let us know! 🌟

Best regards,
Sophie | Loloyal Support 💫

December 5, 2023

Great support, it is a great app which fulfills all our wishes

DUEROS
Andorra
1 day using the app
Channelwill replied December 6, 2023

Thank you so much for your positive feedback! 🌟 We're thrilled to hear that our app has met all your expectations and that our support has been helpful. If you have any more wishes or questions, feel free to reach out. We appreciate your support! 🙌

Best Regards,
Sophie|Willdesk Team

November 28, 2023

They solve all issues fast

Goyalpublishers
India
Over 1 year using the app
Channelwill replied November 29, 2023

🌟 We're thrilled to hear that our team swiftly resolved all your issues! 🚀 Your satisfaction is our top priority. If you ever need assistance again, don't hesitate to reach out. Thank you for the positive feedback! 👏😊

Best Regards,
Sophie|Willdesk Team

November 22, 2023

Great support!

Burplee
United States
About 2 hours using the app
Channelwill replied November 25, 2023

Thank you for your review! We're glad to hear that you think our product is cool. Is there anything specific that you particularly liked about it?💞 We always appreciate feedback from our customers to help us improve and continue to provide the best possible experience.💞
Best Regards,
Sophie|Willdesk Support Team

November 17, 2023

fast response

Loch Electronics
United Kingdom
7 months using the app
Channelwill replied November 18, 2023

Thank you for your review! We're happy to hear that our response time met your expectations. We strive to provide timely and efficient service to all of our customers. If you have any further feedback or questions, please don't hesitate to reach out to us.🥰
Best Regards,
Nona|Willdesk Live Chat Team

October 21, 2023

Amazing customer support and great functionalities. Very happy with this app.

Wallpaper Store
Australia
3 days using the app
Channelwill replied October 26, 2023

🌟😊 Thank you for your amazing review! We're thrilled to hear that you've had a great experience with our customer support and that you find our app's functionalities to be top-notch. 😃 We're delighted to know you're very happy with the app! If you ever need assistance or have more feedback to share, please don't hesitate to get in touch. We're here to make your experience even more amazing! 🚀🤩🎉
Best Regards,
Nona| CW Willdesk Team💬

October 20, 2023

Great app, most especially, great customer support! More power to Willdesk!!

Conti's Bakeshop & Restaurant
Philippines
About 1 month using the app
Channelwill replied October 21, 2023

Thank you for your positive feedback! We are thrilled to hear that you had a great experience with our app and customer support team. We appreciate your support and look forward to providing you with even better service in the future. Thank you for choosing Willdesk! 💕🥰

- Sophie // Willdesk Customer Support 🤩

October 9, 2023

Good app, great support,

US AUTO
Myanmar (Burma)
About 1 hour using the app
Channelwill replied October 11, 2023

Thank you for your positive review of our app and support team. We are thrilled to hear that you had a great experience with both. We appreciate your feedback and hope to continue providing you with excellent service.

-Sophie🤗💓

October 7, 2023

good

ArcDroid CNC
Hong Kong SAR
38 minutes using the app
Channelwill replied October 8, 2023

Thank you for sharing your positive experience with our customer service team and our app! 😊💫If you have any further questions or need assistance with anything, please don't hesitate to reach out to us. We're always here to help! 💝💝
-nona😇