Reviews (383)

Overall rating
4.7
Counts per rating level
  • 95% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as a centralized hub for live chat, help center/FAQ, web forms, email, and order tracking. They highlight quick setup, modern interface, strong free plans, and “unbeatable” pricing. The AI bot, mobile app, and multi-language support are praised for reducing support workload and improving customer experience. Merchants consistently commend fast, proactive support and say it boosts customer satisfaction and sales.

September 12, 2023

good

Blur India
India
39 minutes using the app
Channelwill replied September 14, 2023

Thank you for your review! We appreciate your feedback and are glad to hear that you had a positive experience. If you have any suggestions or feedback, please don't hesitate to let us know. Thank you for choosing our company!
-nona💗💗

September 12, 2023

great customer service by Sophie.

Windsor Finery Co.
Philippines
3 months using the app
Channelwill replied September 14, 2023

Thank you for your review! We are thrilled to hear that Sophie provided great customer service. We will be sure to pass along your kind words to her. If you have any further feedback or questions, please don't hesitate to reach out. Thank you for choosing our company!
-nona😊😊

September 4, 2023

fantastic customer service!

Linden Is Enough
United Kingdom
11 months using the app
Channelwill replied September 7, 2023

Thank you for your kind words about our customer service. We take great pride in providing exceptional service to all of our customers and we're glad to hear that you had a fantastic experience with us. We appreciate your business and look forward to serving you again in the future.

-Joewelyn🌹

July 21, 2023

it's very good app, it will help you boost your sales and to interact better with your customers. highly recommended

wellvy wellness store
United Arab Emirates
12 months using the app
Channelwill replied July 22, 2023

Thank you for your positive feedback! We're glad to hear that our app has been helpful in improving your sales and customer interactions. We appreciate your recommendation and hope to continue providing value to you in the future.

- Mia 💖

Edited January 23, 2025

I had a great experience with Nona. She took care of the problem and all is good. Thanks.

Uniquely Branded
United States
Almost 3 years using the app
Channelwill replied April 29, 2022

Hello,Uniquely Branded!

You're amazing for expressing your satisfaction by writing a review. It means so much to us. We've worked hard to make the best experience we possibly could for our customers. Please know that we are always open to suggestions on how we can further improve our services, just send an as quick message on the live chat anytime we are open 24/7. Have a nice day and stay safe!

Best Regards
Nona|Willdesk Support

Edited August 6, 2026

kim的服务非常好

Moonlash
China
About 2 years using the app
Channelwill replied December 9, 2025

Thank you very much for taking the time to send us a fantastic rating! 🌟🌟🌟🌟🌟 We are delighted that you are happy with the app. We promise to always try to achieve the best user experience for everybody.

Kindly feel free to send us a message if you need any form of support.
We are always available to help out. 😊👍

Thank you again!

Best Regards,

Kim|Willdesk Support Team ✨

November 26, 2025

The service of Niccoe B. Is extremely good! The reply was very prompt and it was extremely helpful to me!

KivenLighting
Hong Kong SAR
7 months using the app
Channelwill replied November 26, 2025

Thank you so much for your kind words! We’re thrilled to hear that Niccoe provided you with prompt and helpful service. Your feedback means a lot to us, and we’re always here if you need anything else! 💛

Best Regards,

Kim|Willdesk Support Team

September 12, 2025

J'ai reçu un super service, les réponses sont claires et rapides. Les personnes sont gentilles, elles nous donnent des conseils faciles à suivre et nous font avancer plus vite dans la configuration du chat. Merci beaucoup

Argola Cosmétique
Canada
7 days using the app
Channelwill replied September 13, 2025

Merci beaucoup pour vos aimables paroles ! 🌟 Nous sommes ravis d'apprendre que la réactivité et les conseils de notre équipe vous ont été utiles pour configurer votre chat. Notre objectif est de rendre le processus clair et fluide, et nous sommes ravis d'avoir pu vous aider à avancer plus rapidement. Nous apprécions sincèrement vos commentaires et restons à votre disposition dès que vous en avez besoin.

Cordialement,

Kim|Équipe d'assistance Willdesk

March 13, 2025

很好用,现在客服沟通响应也很快!

Lyricalhair
United States
3 months using the app
Channelwill replied March 15, 2025

非常感谢您抽出时间留下精彩的评论!😊 我们很高兴听到我们的支持团队迅速提供了帮助。如果您有任何关于 Willdesk 的问题、建议或任何相关事宜,请随时联系我们。我们随时准备为您提供帮助!🚀💙

感谢您选择 Willdesk!

致以最诚挚的问候、

艾玛
Willdesk 客户支持团队

February 26, 2025

功能丰富且有专业指导,指的推荐

us.store.flsun3d
China
About 23 hours using the app
Channelwill replied February 28, 2025

非常感谢您在百忙之中留下 5 星好评!我们很高兴您对该软件和所获得的支持感到满意。

我们感谢您的反馈。我们将始终努力不断改进,为大家提供最佳的用户体验。

如有任何建议、问题和支持,请随时联系我们。我们全天候为您提供帮助。

再次感谢您!

艾玛
Willdesk 客户支持团队