Reviews (383)

Overall rating
4.7
Counts per rating level
  • 95% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as a centralized hub for live chat, help center/FAQ, web forms, email, and order tracking. They highlight quick setup, modern interface, strong free plans, and “unbeatable” pricing. The AI bot, mobile app, and multi-language support are praised for reducing support workload and improving customer experience. Merchants consistently commend fast, proactive support and say it boosts customer satisfaction and sales.

May 12, 2024

ottima app per la gestione dell'assistenza clienti, ci sono molte funzioni utilissime e fa perfettamente il suo lavoro.
menzione d'onore per l'assistenza, sempre gentile e disponibile per qualsiasi necessità.
5 stelle meritatissime

Games Time Aversa
Italy
About 8 hours using the app
Channelwill replied May 14, 2024

Grazie mille per la tua recensione fantastica! Siamo felici di sapere che la nostra app per la gestione dell'assistenza clienti ti è stata utile e che ha soddisfatto le tue aspettative. Siamo particolarmente lieti che tu abbia apprezzato il nostro team di assistenza, che si impegna sempre a fornire un servizio gentile e disponibile.

Le tue 5 stelle sono molto apprezzate! Se hai bisogno di ulteriori assistenza o hai qualche suggerimento, non esitare a contattarci.

Cordiali saluti,
Mariadel / Willdesk Customer Support

March 26, 2024

This app is really convenient and helped us solve a lot of problems. The online customer service responded very promptly.

MISS ORD
Hong Kong SAR
6 days using the app
Channelwill replied April 2, 2024

Thank you for your wonderful feedback! 😊 We're so glad to hear that you find our app convenient and a problem solver! We are happy to know that our customer support is responding promptly to your queries! If you have any further questions or concerns, feel free to reach out anytime. Your satisfaction is our priority! 👍🚀

Best Regards,
Kim
Willdesk Support Team 🌟

February 14, 2024

Assistenza Fantastica competente e precisa, mi hanno assistito in varie fasi della configurazione.

Ennebiservice
Italy
About 21 hours using the app
Channelwill replied February 15, 2024

Grazie mille per aver dedicato del tempo a condividere la vostra esperienza! 😊 Siamo entusiasti di sapere che la nostra app vi ha servito bene, anche nel breve periodo in cui l'avete utilizzata. Il nostro obiettivo è fornire un'esperienza semplice e intuitiva, ed è fantastico sapere che il nostro servizio clienti è stato presente per assistervi e ottimizzare l'implementazione in base alle vostre esigenze. 🛠️ Apprezziamo molto il vostro feedback positivo e continueremo a lavorare sodo per superare le vostre aspettative. 🌟 Un saluto alle operazioni senza intoppi e ai clienti felici!

Cordiali saluti,

Kim|Team di assistenza Willdesk

February 9, 2024

It was great and we quickly fixed the problem. Thanks Sophie

Bubulle et Jujube
Canada
About 2 months using the app
Channelwill replied February 10, 2024

I'm thrilled to hear that you had a great experience! 😊 We're delighted to have swiftly resolved the issue for you. Thanks a bunch, Sophie! 🌟 If you ever need assistance again, feel free to reach out. 👍

Best regards,
Sophie| Willdesk Support

February 5, 2024

很实用,功能也很齐全。

Triboots
China
9 months using the app
Channelwill replied February 8, 2024

感谢您的积极评价!😊我们很高兴您觉得我们的产品实用且功能齐全。如果您有任何其他建议或需求,欢迎随时与我们分享!🚀

致以最诚挚的问候、
Sophie| Willdesk 支持

July 31, 2023

感觉非常不错!它很容易上手,让我的聊天变得更加高效和愉快。我喜欢它简洁明了的界面设计,客服的快速响应也让我非常惊喜!而且免费的计划完全满足我现在的需求,白嫖帝王在此,总的来说,我会毫不犹豫地向我的朋友们推荐Willdesk!

Thamtu
China
About 1 hour using the app
Channelwill replied August 1, 2023

感谢您的积极评价!我们很高兴听到您认为 Willdesk 易于使用,并提高了您的聊天效率和乐趣。我们的团队致力于为客户提供及时、有帮助的服务,因此我们很高兴听到您有这样的体验。我们感谢您的推荐,并期待继续满足您的需求。

- Sophie 💖

July 31, 2023

Tolles Team das bei allen Problemen und Anpassungen hilft. Wir sind sehr zufrieden und freuen uns auf die weitere Zusammenarbeit.

N1 - SHOP
Germany
11 months using the app
Channelwill replied August 1, 2023

Vielen Dank für Ihre positive Bewertung! Wir sind froh, dass wir Ihnen bei allen Problemen und Anpassungen helfen konnten und freuen uns auf eine erfolgreiche Zusammenarbeit in Zukunft. Bitte zögern Sie nicht, uns bei Bedarf erneut zu kontaktieren.

- Sophie 💖

July 11, 2023

Fast help with my questions! Willdesk looks good so far. Looking forward for the integration of whatsapp messagen in that inbox! When this feature arrives you nailed it :)

JB
Germany
About 6 hours using the app
Channelwill replied July 13, 2023

Thank you for your positive review! We're glad that you find our customer support helpful and that you're enjoying using Willdesk. We appreciate your suggestion about integrating WhatsApp messaging and will definitely consider it for future updates. Thank you for your support and feedback!
- Joewelyn🌹

Edited June 21, 2025

第一服务很热情,而且解决问题迅速,第二软件免费,软件也可以,希望后期可以越来越好,方便用户使用。

which-craft
China
About 1 month using the app
Channelwill replied June 14, 2022

感谢您给我们 5 星评价。我们非常感谢能够为您提供良好的服务。通过向您的朋友推荐我们的应用程序,我们将非常感谢您的支持,因此我们可以向其他人提供帮助。如果您有任何问题,请随时通过实时聊天和电子邮件与我们联系。

真的,
Willdesk 团队

May 27, 2022

我使用了这个应用,使用起来特别明了便捷,界面设计舒适,会话界面也特别方便简洁,大大提升了我们的工作效率,服务也特别棒,能够帮客户及时处理问题,很满意,支持,希望能继续研发更科学和方便的功能,让客户喜欢

keychron.uk
Hong Kong SAR
19 days using the app
Channelwill replied May 27, 2022

非常感谢您能给我们的app留下您宝贵的评价!!您的支持和建议永远是wiildesk前进的最大动力!在此我代表全体团队成员对您表示最诚挚的感谢!!

祝您生意兴隆 财源广进!
kelly/willdesk support