Reviews (383)

Overall rating
4.7
Counts per rating level
  • 95% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as a centralized hub for live chat, help center/FAQ, web forms, email, and order tracking. They highlight quick setup, modern interface, strong free plans, and “unbeatable” pricing. The AI bot, mobile app, and multi-language support are praised for reducing support workload and improving customer experience. Merchants consistently commend fast, proactive support and say it boosts customer satisfaction and sales.

February 27, 2025

Sehr guer Kundensupport. Hat meine Fragen direkt beantwortet und das innerhalb kürzester Zeit

Glow-Motion
Germany
4 days using the app
Channelwill replied March 1, 2025

Vielen Dank für Ihr Feedback 😊.
Wir freuen uns sehr, dass Sie mit der Unterstützung, die Sie erhalten haben, zufrieden sind. Wir wissen die 5 Sterne wirklich zu schätzen.
Wir werden uns auch weiterhin bemühen, allen Nutzern die beste Erfahrung zu bieten.

Sie können sich jederzeit an uns wenden, wenn Sie Unterstützung benötigen, wir sind 24/7 für Sie da.

Nochmals vielen Dank!

Emma
Willdesk Kundenbetreuungsteam von Channelwill

February 17, 2025

Great support. The team replied to my questions very quickly and solved the problem in no time. The software itself is really good and I would highly recommend it.
Thank you very much.

Camisetas de Futbol
Spain
About 2 months using the app
Channelwill replied February 18, 2025

Thank you for your kind words! 😊 We're thrilled to hear that our support team was able to assist you quickly and effectively, and that you're enjoying the software. Your recommendation means a lot to us! If you ever need further assistance, we're always here to help. 🚀✨

Best Regards,

Kim|Willdesk Support Team of Channelwill

Edited April 28, 2025

no es tan facil de entender el sistema
, pero el soporte te da buen servicio

Mexus Pro
Mexico
4 months using the app
Channelwill replied February 7, 2025

Hola,

Gracias por compartir tu experiencia. Lamentamos saber que el sistema no era tan fácil de entender al principio, pero nos alegra saber que nuestro equipo de soporte pudo ayudarte. Trabajamos constantemente para que la plataforma sea más intuitiva. Si necesitas más ayuda, no dudes en ponerte en contacto con nosotros, ¡estamos aquí para lo que necesites! 😊

Saludos cordiales,
Sophie | Willdesk Support

February 4, 2025

great i love this app, support are very available for help

For.me
France
2 months using the app
Channelwill replied February 6, 2025

Thank you so much for your kind words! 😊 We're thrilled to hear that you love the app and that our support team could assist you. If you ever need help, we're always here for you! 🚀💙

Best Regards,

Kim| Willdesk Support Team

January 16, 2025

문의사항에 대한 답변도 빠르고 처리도 빠릅니다! 자동 번역 기능도 너무 좋아요~ 고객 상담을 편리하게 할 수 있을 것 같아서 기대됩니다.

threetimes
South Korea
3 days using the app
Channelwill replied January 19, 2025

멋진 리뷰를 남겨주셔서 정말 감사합니다! 앱에 만족하셨다니 정말 기쁩니다. 피드백에 감사드립니다. 저희는 플랫폼 사용에 있어 높은 수준의 사용자 경험을 유지하기 위해 최선을 다하고 있습니다.

도움이 필요하시면 언제든지 문의해 주세요. 연중무휴 24시간 언제든지 도움을 드릴 수 있습니다. 다시 한번 감사드립니다!

Emma
윌데스크 고객 지원팀

November 8, 2024

I'm really happy with their help. When I have questions, they respond quickly to help me with the app. I really enjoyed my discussions with them. They showed professionalism and commitment through their availability! I highly recommend ! :-)

Boutique Leelooart
Canada
5 days using the app
Channelwill replied November 9, 2024

Thank you for leaving an amazing review! We're very proud to hear that you are happy with the support provided. We really appreciate your feedback and we are committed to maintaining high standards in user experience from the app and the support.

Feel free to contact us anytime, we are available 24/7 to provide assistance. Thank you again!

Best regards,

Emma
Willdesk Customer Support Team of Channelwill

October 10, 2024

Very good support. They where presistant and worked to solve my problem.

Sjölotsen
Sweden
11 months using the app
Channelwill replied October 13, 2024

Thank you so much for taking the time to leave an amazing review! We're very proud to hear that you are happy with the support .We really appreciate your feedback. We are committed to maintaining high standards in user experience in using the platform.

Feel free to contact us anytime as you require, we are available 24/7 to provide help. Thank you again!

Emma
Willdesk Customer Support Team

July 28, 2024

The experience is not bad. The online inquiry service is very good. There is also fqa page building, which is the most needed. Many software do not support it. So choose. More of the service is good

JAV Interactive Flat Panel
China
2 days using the app
Channelwill replied July 30, 2024

Thank you for taking the time to leave a review! We really appreciate the feedback, making the best user experience is our primary goal. We aim to continue to improve the services we are providing. We are glad that you are happy with the support you received.

Feel free to contact us anytime, we are available 24/7 to provide assistance. Thank you again!

Emma
Willdesk Customer Support of Channelwill

May 30, 2024

Pour le moment l'application à l'air de bien marcher, et le support a été très réactif pour nous aider à résoudre avec succès notre blocage.

Nomadic State Of Mind "FRANCE"
France
About 20 hours using the app
Channelwill replied May 31, 2024

Merci pour votre retour positif ! Nous sommes ravis d'apprendre que l'application fonctionne bien pour vous et que notre équipe d'assistance a pu vous aider rapidement à résoudre votre blocage. Votre satisfaction est notre priorité absolue et nous nous engageons à vous offrir la meilleure expérience possible.

Si nous pouvons faire autre chose pour améliorer votre expérience, veuillez nous le faire savoir. Vos idées sont inestimables et nous sommes là pour garantir que tout se passe bien pour vous. 🤗❣️

Cordialement,

Mariadel
Service client Willdesk 🌟

May 14, 2024

Después de probar muchas otras aplicaciones para chatbot, me quedo con WillDesk. La plataforma es la más fácil de utilizar, además de que la atención por el chat es excelente. La recomiendo 100%

Maria Manjar
Chile
27 days using the app
Channelwill replied May 15, 2024

¡Gracias por tu maravillosa reseña! Nos alegra mucho saber que has encontrado a WillDesk fácil de usar y que nuestra atención por el chat ha sido excelente. Apreciamos tu recomendación y seguiremos trabajando para ofrecerte el mejor servicio posible. ¡Gracias por elegirnos!

Saludos,
Mariadel 💗
WillDesk Customer Support 🌟