Propel Replay, Survey, Heatmap

Propel Replay, Survey, Heatmap

Reviews (713)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this tool is highly valuable for understanding real customer behavior and improving conversions. Session replays, heatmaps, and surveys reveal UX issues, funnel leaks, and broken carts that would otherwise go unnoticed. Many use it to assess ad traffic and get clearer attribution to Shopify orders. Setup is quick, pricing is seen as fair, and support is frequently praised as fast, friendly, and proactive.

April 28, 2026

Its a great app, it has helped me understand where my funnel is "leaking" and what I need to fix on my site to actually get traffic towards my product page

Osteora
Netherlands
2 months using the app
Propel Commerce replied April 30, 2026

Hello friends at Osteora,

Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Hernane @ Propel Commerce

June 8, 2026

Great app to track how customer are moving inside your website and detect patterns to improve CRO.
Free plan is more than great for when you are starting a new business. It has many different tools like sessions recording, heatmaps and IP exclusion.
Great customer service as well.

The Lumen Method
Spain
3 days using the app
Propel Commerce replied June 9, 2026

Hello friends at The Lumen Method,

Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Tom @ Propel Commerce

April 27, 2026

Highly recommend this app. Developers are super responsive and the data from it is so helpful. Recently updated our site but needed data on conversions. This really helped improve things.

I AM DENIM
United Kingdom
About 2 hours using the app
Propel Commerce replied April 28, 2026

Hello friends at I AM DENIM,

Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Tom @ Propel Commerce

July 10, 2026

Easy to use, quick setup and really handy, even on the free tier. 100% recommend.

Tifo
Australia
About 10 hours using the app
April 25, 2026

I've really enjoyed using this app. Not only has it helped me highlight a couple of errors that were on my site (by watching the replays), the support have been super helpful when I've asked questions. Easy to install and easy to use - and very informative. Highly recommend.

On A String
Australia
9 days using the app
Propel Commerce replied April 26, 2026

Hello friends at On A String,

Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Ryan @ Propel Commerce

Edited October 9, 2026

I just find it invaluable and irreplacebale. The level of info is fantastic!

MapKraft
Portugal
3 months using the app
Propel Commerce replied July 10, 2026

Hello friends at MapKraft,

Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Hernane @ Propel Commerce

June 30, 2026

Great Product and quick customer support

Light Plus Nine
United States
29 days using the app
Propel Commerce replied July 1, 2026

Hello friends at Light Plus Nine,

Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Hernane @ Propel Commerce

Edited August 17, 2026

Bon SAV ! avec des surprises appréciées. A voir en essai. De bonnes fonctionnalités !

Au Fil des Pins
France
About 1 month using the app
Propel Commerce replied August 17, 2026

Hello friends at Au Fil des Pins,

Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Tom @ Propel Commerce

June 26, 2026

This is truly such a valuable app. Couldn't recommend more! Love it

olivemae
Australia
17 days using the app
Propel Commerce replied June 29, 2026

Hello friends at olivemae,

Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Tom @ Propel Commerce

May 20, 2026

Incredible service, with great features, and everything you need to learn more about your store and customers. Very helpful customer service agents and easy to work with

Date in a Crate
Australia
20 minutes using the app
Propel Commerce replied May 21, 2026

Hello friends at Date in a Crate,

Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Tom @ Propel Commerce