Propel Replay, Survey, Heatmap

Propel Replay, Survey, Heatmap

Reviews (713)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this tool is highly valuable for understanding real customer behavior and improving conversions. Session replays, heatmaps, and surveys reveal UX issues, funnel leaks, and broken carts that would otherwise go unnoticed. Many use it to assess ad traffic and get clearer attribution to Shopify orders. Setup is quick, pricing is seen as fair, and support is frequently praised as fast, friendly, and proactive.

August 10, 2026

Works so well, and its very nice and fast support - i can recommend.

Bøx Studios
Denmark
8 days using the app
Propel Commerce replied August 10, 2026

Hello friends at Bøx Studios,

Thank you for the AWESOME review! You are very much appreciated. Enjoy the app, and more power to your business! 🚀

- Hernane @ Propel Commerce

September 1, 2026

Es fácil de usar y me no tiene errores en la grabacion!

Clenora
Spain
About 2 months using the app
Propel Commerce replied September 1, 2026

Hola, amigos de Clenora:

¡Gracias por la reseña tan fantástica! Valoramos mucho su apoyo. ¡Disfruten de la aplicación y que su negocio siga creciendo con fuerza! 🚀

- Hernane, de Propel Commerce

May 7, 2026

Pretty good so far - we will see for sure in a week or two. Thank you for the extras, much appreciated, an extra heatmap will be useful since I don't have a main prod page - only collections. Excellent support so far, immediate help with the best way to block ip's and advice on interpreting recording results. My goal is to decrease bounce - lets see of Propel data can help us find our way out of this one. High hopes currently.

Anarky Creations
United Kingdom
About 4 hours using the app
Propel Commerce replied May 8, 2026

Hello friends at Anarky Creations,

Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Tom @ Propel Commerce

June 8, 2026

Fantastic app , helps me see what customers are doing on-site and see the weaknesses

Yas Mart
Egypt
About 16 hours using the app
Propel Commerce replied June 9, 2026

Hello friends at Yas Mart,

Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Tom @ Propel Commerce

July 22, 2026

Very usefull

Bernese Treasures
United Kingdom
23 minutes using the app
Propel Commerce replied July 23, 2026

Hello friends at Bernese Treasures,

Thank you for the AWESOME review! You are very much appreciated. Enjoy the app, and more power to your business! 🚀

- Tom @ Propel Commerce

May 2, 2026

Excellent app! Easy to set up and the session recordings are incredibly detailed. Helped me understand exactly how customers navigate my store. The heatmaps are a great bonus. Highly recommend!

Penguin
United States
1 day using the app
June 5, 2026

great way to see what your customers are actually doing on the site. make good changes instead of making random changes and hope it increases sales

Flat Peak
United States
7 days using the app
Propel Commerce replied June 8, 2026

Hello friends at Flat Peak,

Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Tom @ Propel Commerce

August 4, 2026

Sehr gute App und hilfreich um zu sehen, wie die Kunden die Webseite nutzen um so konkrete verbesserungen zu machen.

AFROSTYLE
Switzerland
5 days using the app
Propel Commerce replied August 5, 2026

Hello friends at AFROSTYLE,

Thank you for the AWESOME review! You are very much appreciated. Enjoy the app, and more power to your business! 🚀

- Tom @ Propel Commerce

June 2, 2026

Good experience with the app so far. Keep up the good work. It would be great if the session recording post clicking of checkout button is also included.

DYUJA
India
6 months using the app
Propel Commerce replied June 3, 2026

Hello friends at DYUJA,

Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Tom @ Propel Commerce

July 14, 2026

Good replay app at a good price.

Herb Affair
United States
10 months using the app
Propel Commerce replied July 15, 2026

Hello friends at Herb Affair,

Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Tom @ Propel Commerce