Propel Replay, Survey, Heatmap

Propel Replay, Survey, Heatmap

Reviews (713)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this tool is highly valuable for understanding real customer behavior and improving conversions. Session replays, heatmaps, and surveys reveal UX issues, funnel leaks, and broken carts that would otherwise go unnoticed. Many use it to assess ad traffic and get clearer attribution to Shopify orders. Setup is quick, pricing is seen as fair, and support is frequently praised as fast, friendly, and proactive.

September 14, 2026

Funciona perfecto para mi, nada malo que decir

Furkin Pets
United States
About 2 months using the app
Propel Commerce replied September 15, 2026

Hello friends at Furkin Pets,

Thank you for the AWESOME review! You are very much appreciated. Enjoy the app, and more power to your business! 🚀

- Tom @ Propel Commerce

September 9, 2026

Very nice

Clarisse Laurent
Romania
2 days using the app
March 28, 2026

Incredible value. This is a MUST HAVE APP for any Shopify store. Shows issues that data simply does not reveal. They are beginning to introduce AI too, which is great. Excited to see where that goes. I'd like to see a weekly or daily email with AI analysis on all the recordings with links to specific recordings and timestamps that it recommends the user watch - as watching each one manually is simply not possible.

Goodness Tea
Australia
12 months using the app
Propel Commerce replied April 13, 2026

Hello friends at Goodness Tea,

Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Tom @ Propel Commerce

March 27, 2026

In the past we used Hotjar (I think it's called something else now), but this is much better because it's in Shopify. Having qualitative data like session replays is essential, and Propel is designed in a way that's tailored to how shop owners use this kind of data.

Strudel3D
United States
20 days using the app
Propel Commerce replied March 30, 2026

Hello friends at Strudel3D,

Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Hernane @ Propel Commerce

May 8, 2026

Really inciteful! as a business looking to scale these are exactly the types of things we want to be analysing, the app is really easy to use and when linked to shopify its seamless.

Spoiltland
United Kingdom
2 days using the app
August 25, 2026

I recommend it100%

Gentletie
Spain
12 days using the app
Propel Commerce replied August 26, 2026

Hello friends at Gentletie,

Thank you for the AWESOME review! You are very much appreciated. Enjoy the app, and more power to your business! 🚀

- Tom @ Propel Commerce

May 5, 2026

Love the app, very helpful for wanting to find out where customers come from and how they react with the website

Herbaris
Romania
26 days using the app
Propel Commerce replied May 6, 2026

Hello friends at Herbaris,

Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Tom @ Propel Commerce

August 16, 2026

Uso em todas as minhas lojas. muito bom!!

Akarin
Japan
9 months using the app
June 4, 2026

It tracks forms, other apps do not do that

NURDIN
Romania
About 2 hours using the app
Propel Commerce replied June 5, 2026

Hello friends at NURDIN,

Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Hernane @ Propel Commerce

April 30, 2026

This app is great! It’s so helpful in seeing where my site needs work. I just started a new ad campaign and am excited to see the results

Handpicked Hub
United States
2 months using the app
Propel Commerce replied May 4, 2026

Hello friends at Handpicked Hub,

Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Tom @ Propel Commerce