Propel Replay, Survey, Heatmap
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Reviews (713)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this tool is highly valuable for understanding real customer behavior and improving conversions. Session replays, heatmaps, and surveys reveal UX issues, funnel leaks, and broken carts that would otherwise go unnoticed. Many use it to assess ad traffic and get clearer attribution to Shopify orders. Setup is quick, pricing is seen as fair, and support is frequently praised as fast, friendly, and proactive.
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The Propel Replay & Session Record app has been a fantastic tool for my business. It's extremely helpful in analyzing customer interactions and understanding how they navigate my website. The insights it provides allow me to improve the overall user experience, which has been great for optimizing my sales process. The app is easy to use, and the free recording space has been a generous addition. I highly recommend it to other Shopify store owners who want to enhance their customer engagement and website performance.
Hello friends at Benty Flowers,
We're glad to hear our app is helping your business! Thanks for the review, Yasser! Enjoy the app and more power to your business! 🚀
- Leo @ Propel Commerce
01. Easy to use; 02. It brings key value for us to analyze user experience and improve our service. 03. Fair price
Hello friends at LOADED,
We're glad to hear our app is helping your business! Thanks for the review, Stone! Enjoy the app and more power to your business! 🚀
- Leo @ Propel Commerce
Very good app, easy to use and really nice to be able to see the behaviour of customers on your website. Helps to see which products are popular and if any errors occur. A valued tool that I use everyday. Also for the amount of page views you get, the price is very reasonable compared to other apps.
Hello friends at The Crystal Co,
Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀
- Tom @ Propel Commerce
Awesome quality, and amazing replay quantity. I have a larger store with 500-1000 visits per day, and most other recording apps could not accommodate that volume
Hello friends at TechToast,
We're glad to hear our app is helping your business! Thanks for the review, Wiets! Enjoy the app and more power to your business! 🚀
- Leo @ Propel Commerce
The best replay app on Shopify. I tried a few others before but they were not even close to this one. Easy to set it up, replay, and I appreciate the recap emails. Support is outstanding.
Hello friends at Merry Bath,
Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀
- Tom @ Propel Commerce
I love this app, great replays and summary of activity on our site. This was the first time we really were seeing our site from the point of view of our customers and it was eye opening. You'll get lots of takeaways and ideas for optimization by using this app.
Hello friends at Handy Beach Goods,
Thank you for the AWESOME review! Enjoy the app and more power to your business! 🚀
- Tom @ Propel Commerce
This tool has been very helpful to see what pages people are landing on and what their actions are. It has helped me to problem solve a few issues. Also, their support staff was super helpful when I had a question.
Hello friends at Lisa Blount Photography,
Thank you for the AWESOME review, Lisa! It was a pleasure assisting you. Enjoy using the app and more power to your business! 🚀
- Tom @ Propel Commerce
I LOVE this app! If you're wondering if you should install it, the answer is yes! This app helps me to literally see the customer journey and where we can improve our website to reduce lost sales on our site - be it page loading speeds, errors incurred, site navigation, popular and unpopular products. I wish I would've installed it sooner. Also, the customer service is top tier. They were able to assist me in my inquiry in minutes. I'm so glad to have found this app and will recommend it to others.
Hello friends at A Meaningful Mood,
Thank you for the AWESOME review, Eugenia! You are very much appreciated. Enjoy using the app and more power to your business! 🚀
- Tom @ Propel Commerce
This app used to be better. Viewing visitors is SO inconvenient. 3 clicks to open one session and then go back again to turn on another one? where are the filters? it's a mess. will not install again
Hello friends at KÂfemme,
I understand your frustration, and I'm sorry to hear about your experience with the app.
It sounds like there might have been some confusion about navigating sessions.
On the 'Dashboard', the next / previous session buttons will switch between every session replay in your account.
If you go to the "Visitors" section and view a replay from there, the next / previous session buttons will only navigate between that particular visitor's sessions.
We recommend navigating sessions from the dashboard. That will show all session replays, and you'll have access to all the filters from there.
If you're open to it, I'd love the opportunity to clarify any confusion and address your concerns directly. Your feedback is valuable in helping us improve the app for all users.
- Tom @ Propel Commerce
Very easy to install and use. The most important feature for me is the session recording. It helps identify how customers behave on your site and if there is any issues need to be fixed. The customer service is great too! Recommend to use.
Hello friends at Newborn Nursery Furniture,
Thanks for the review! Happy holidays! Enjoy the app and more power to your business! 🚀
- Tom @ Propel Commerce
