Propel Replay, Survey, Heatmap

Propel Replay, Survey, Heatmap

Reviews (714)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this tool is highly valuable for understanding real customer behavior and improving conversions. Session replays, heatmaps, and surveys reveal UX issues, funnel leaks, and broken carts that would otherwise go unnoticed. Many use it to assess ad traffic and get clearer attribution to Shopify orders. Setup is quick, pricing is seen as fair, and support is frequently praised as fast, friendly, and proactive.

March 12, 2026

Incredibly easy to use and set up, and a really powerful tool to have, even in free mode.

Bloomster
Denmark
3 months using the app
Propel Commerce replied March 12, 2026

Hello friends at Bloomster,

Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Hernane @ Propel Commerce

March 9, 2026

The customer support for Propel Replay, Survey & Heatmap has been excellent. The team is very responsive, professional, and always ready to help with any questions or setup issues. They respond quickly and provide clear guidance, which makes the whole experience smooth and stress-free.

It’s great to work with a support team that truly cares about helping merchants get the most out of the app.

Botalife-bg.com | Терапевтични масла I Висок клас сертифицирани етерични и растителни масла
Bulgaria
23 days using the app
Propel Commerce replied March 11, 2026

Hello friends at Botalife-bg.com,

Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Hernane @ Propel Commerce

April 30, 2026

Perfect experience!

DualityShop
Slovakia
20 minutes using the app
Propel Commerce replied May 4, 2026

Hello friends at DualityShop,

Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Tom @ Propel Commerce

April 30, 2026

awesome app. far exeeded expectations

Vesper
United States
About 1 hour using the app
April 30, 2026

Great app and quick responses when having trouble!

Playseat®
Netherlands
21 days using the app
Propel Commerce replied May 4, 2026

Hello friends at Playseat®,

Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Tom @ Propel Commerce

April 30, 2026

Love the level of details you get and supportive data

Hijabae
Canada
2 days using the app
Propel Commerce replied May 4, 2026

Hello friends at Hijabae,

Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Hernane @ Propel Commerce

March 5, 2026

Great app with very helpful support. Heatmaps and replays are very useful. Highly recommend!

Silkvana LLC
United States
Over 1 year using the app
Propel Commerce replied March 6, 2026

Hello friends at Silkvana LLC,

Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Tom @ Propel Commerce

March 4, 2026

Loving this app. It is great to see replays of people shopping on your website. The customer service is top notch too. Thanks!

PortaBidets
United States
3 months using the app
Propel Commerce replied March 5, 2026

Hello friends at PortaBidets,

Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Tom @ Propel Commerce

February 26, 2026

Very great app for session recording, also Tom helped me a lot through the support, really recommend if you're trying to use a session recording app.

PetParadise Hub
Japan
40 minutes using the app
February 25, 2026

I've had a great experience so far. records everything nice and smoothly. Tom from customer service was also very helpful :)

NavaBird
Sweden
25 days using the app
Propel Commerce replied February 26, 2026

Hello friends at NavaBird,

Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Tom @ Propel Commerce