Propel Replay, Survey, Heatmap
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Reviews (715)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this tool is highly valuable for understanding real customer behavior and improving conversions. Session replays, heatmaps, and surveys reveal UX issues, funnel leaks, and broken carts that would otherwise go unnoticed. Many use it to assess ad traffic and get clearer attribution to Shopify orders. Setup is quick, pricing is seen as fair, and support is frequently praised as fast, friendly, and proactive.
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Super easy to use and it works consistently. Plus they are still rolling out new features, like being able to identify bot traffic more easily. I'd recommend the app.
Hello friends at Mushy Tees,
Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀
- Tom @ Propel Commerce
Great data, it helps a lot.
i love the app.
It is better than any other apps available out there on shopify Store.
It is budget friendly & all the features need to get in depth analysis of traffic.
Great support, app is easy to use and very informative
Hello friends at Guitar Dimension,
Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀
- Tom @ Propel Commerce
very happy, it helps me analyse my customers' behavior, and customer service is reactive
Hello friends at Dressupyourpurse,
Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀
- Ryan @ Propel Commerce
not sure where all these good reviews are coming from. Recorded only a fraction of the sessions and support leaves you hanging
Hello friends at Rama Baby,
I’m sorry to hear about your experience. That’s not the result we want for you.
For transparency, our support logs show that our team replied to your live chat within ten minutes, but it looks like we may have missed each other after that. I’m sorry we didn’t get things resolved in your case. We take both recording reliability and support responsiveness very seriously.
If you’re open to it, please reach out to support@propelcommerce.io or reply in live chat, and we’ll be happy to investigate and resolve the recording issue you experienced.
Sincerely,
Chris @ Propel Commerce
Have only been using the app for a short time but so far its fairly insightful especially the recordings. Easy to install and the support team are responsive and helpful. Would reccomend.
Hello friends at Wattle&Clay,
Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀
- Tom @ Propel Commerce
There are no free plans, all are paid with free 1-week trial. Developer should truthfully advertise their offers.
Hi there, thank you for your feedback 🙏
We actually do offer a completely free plan, but it seems it may have been overlooked during setup. If you could reach out to us via chat or email, we’d be more than happy to guide you directly to it and make sure everything is set up just the way you need.
We’re here to help, and we appreciate you giving our app a try. 💛
One of the best apps I have on shopify. Shows me exactly where customers go and what they are looking at. Could not be happier with this app.
Hello friends at TIER 1 PAINTBALL,
Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀
- Tom @ Propel Commerce
Questions are answered in just minutes. I had chatted with Tom and he was super helpful!!
Hello friends at The Scoobie Shack,
Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀
- Tom @ Propel Commerce
