Propel Replay, Survey, Heatmap

Propel Replay, Survey, Heatmap

Reviews (715)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this tool is highly valuable for understanding real customer behavior and improving conversions. Session replays, heatmaps, and surveys reveal UX issues, funnel leaks, and broken carts that would otherwise go unnoticed. Many use it to assess ad traffic and get clearer attribution to Shopify orders. Setup is quick, pricing is seen as fair, and support is frequently praised as fast, friendly, and proactive.

June 9, 2025

The app is easy to use and customer service is really responsive. I'm really happy with this app.

Kristal Serna, Fine Artist
United States
About 22 hours using the app
Propel Commerce replied June 10, 2025

Hello friends at Kristal Serna, Fine Artist,

Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Hernane @ Propel Commerce

June 8, 2025

Very easy to install and understand how to use this app. The recordings are so clear that it helps me so much to assess customer experiences in my store.

Paradisus Signature
Canada
6 days using the app
Propel Commerce replied June 14, 2025

Hello friends at Paradisus Signature,

Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Ryan @ Propel Commerce

June 6, 2025

This app is amazing! I wish I had downloaded it ages ago as it's so helpful. It has worked seamlessly without any issues so far. Customer support is excellent as well.

Golden Garnet
United Kingdom
3 days using the app
Propel Commerce replied June 9, 2025

Hello friends at Golden Garnet,

Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Hernane @ Propel Commerce

May 29, 2025

Great customer support, app works as intended, so far very pleased. Thanks!

The Lemon Print & Design Studio
United States
28 days using the app
May 21, 2025

I've been using this app for over three months now. It's a great app with a fast and responsive customer service team ( For example- Tom) . Highly recommended!

Atelier Yuchi
United Kingdom
4 months using the app
Propel Commerce replied May 22, 2025

Hello friends at Atelier Yuchi,

Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Tom @ Propel Commerce

May 17, 2025

great app, works as intended and is easy to track sessions and see what painpoints you might have on your site. I love the heat map and the easy interface,Thanks!

Solarity Labs
United States
About 18 hours using the app
Propel Commerce replied May 24, 2025

Hello, friends at Solarity Labs,

Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Ryan @ Propel Commerce

May 13, 2025

Really good app to understand your client, to find mistakes in website

murke
Lithuania
7 days using the app
Propel Commerce replied May 15, 2025

Hello friends at murke,

Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Hernane @ Propel Commerce

May 7, 2025

Easy to set up, smooth to use, and the support team is quick and friendly. Highly recommend!

Mergilo
United States
4 months using the app
Propel Commerce replied May 8, 2025

Hello friends at Mergilo,

Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Hernane @ Propel Commerce

April 24, 2025

This app is great for watching recorded site visits and customer service has been great so far

Caveman Decor
United States
20 days using the app
Propel Commerce replied April 25, 2025

Hello friends at Caveman Decor,

Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Tom @ Propel Commerce

March 28, 2025

Excellent heatmaps, and recording. great support, really helping me optimize my store.

Salt Lily
United Kingdom
1 day using the app
Propel Commerce replied March 31, 2025

Hello friends at Salt Lily,

Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Hernane @ Propel Commerce