Propel Replay, Survey, Heatmap

Propel Replay, Survey, Heatmap

Reviews (715)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this tool is highly valuable for understanding real customer behavior and improving conversions. Session replays, heatmaps, and surveys reveal UX issues, funnel leaks, and broken carts that would otherwise go unnoticed. Many use it to assess ad traffic and get clearer attribution to Shopify orders. Setup is quick, pricing is seen as fair, and support is frequently praised as fast, friendly, and proactive.

Edited November 27, 2025

they are super quick to respond and its been so helpful to understand our customer behavior.

Laurel and Vine
United States
8 days using the app
Propel Commerce replied November 24, 2025

Hello friends at Laurel and Vine,

Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Tom @ Propel Commerce

November 16, 2025

Useful app to give you interesting insight about your customer´s experience while they are navigating your website

PoodleCorner
Spain
2 days using the app
Propel Commerce replied November 23, 2025

Hello friends at PoodleCorner,

Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Ryan @ Propel Commerce

November 14, 2025

Great app. Been using it for a while now. I have tried other apps but Propel Replay is the most reliable and has a great support team.

Lift Down
United States
About 1 year using the app
Propel Commerce replied November 17, 2025

Hello friends at Lift Down,

Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Hernane @ Propel Commerce

November 13, 2025

This app is super insightful. The support team is super quick to respond and friendly if you have any questions! Highly recommend!

Arc Solutions, LLC
United States
3 days using the app
Propel Commerce replied November 14, 2025

Hello friends at Arc Solutions, LLC,

Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Hernane @ Propel Commerce

August 30, 2025

Great experience with the app so far. Lots of useful information and I'm excited to continue leveraging it and see how it can help with conversion

Mighty Mejdool
Canada
27 days using the app
Propel Commerce replied August 31, 2025

Hello friends at Mighty Mejdool,

Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Ryan @ Propel Commerce

August 1, 2025

I really get a lot from the propel app. The heatmaps and the replay are brilliant - i can see what the customer is up to on my page. plus the support is great

Torque & Tidy Ltd
United Kingdom
About 19 hours using the app
Propel Commerce replied August 13, 2025

Hello friends at Torque & Tidy Ltd,

Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Hernane @ Propel Commerce

July 9, 2025

Excellent app! So helpful to be able to gain insights to customer behaviour on our website. A must for any ecommerce store. Tom was super helpful! Thank you!

Music Escapades Shoppe
Canada
About 1 hour using the app
Propel Commerce replied July 11, 2025

Hello friends at Music Escapades Shoppe,

Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Tom @ Propel Commerce

June 30, 2025

Love this app and the support is even better very quick easy to understand and helpful thumbs up from me Tom is the best

FaithNY
United States
About 1 month using the app
Propel Commerce replied July 1, 2025

Hello friends at FaithNY,

Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Tom @ Propel Commerce

June 24, 2025

Great service, easy to use and install. Real time recording, with important user information

iJay Backdrops
United Kingdom
Over 1 year using the app
Propel Commerce replied June 25, 2025

Hello friends at iJay Backdrops,

Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Tom @ Propel Commerce

June 17, 2025

That's a really cool app I looooove it very east to use , aslo Tom from customer support was amazing , keep it up guys you’re doing amazing

Emy's Creations
Egypt
3 days using the app
Propel Commerce replied June 18, 2025

Hello friends at Emy's Creations,

Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Tom @ Propel Commerce