Propel Replay, Survey, Heatmap

Propel Replay, Survey, Heatmap

Reviews (715)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this tool is highly valuable for understanding real customer behavior and improving conversions. Session replays, heatmaps, and surveys reveal UX issues, funnel leaks, and broken carts that would otherwise go unnoticed. Many use it to assess ad traffic and get clearer attribution to Shopify orders. Setup is quick, pricing is seen as fair, and support is frequently praised as fast, friendly, and proactive.

December 10, 2024

Tom was great, helped me right away with efficiency and a great attitude. thanks

worthwhilegift.com
United States
24 days using the app
Propel Commerce replied December 12, 2024

Hello friends at worthwhilegift.com,

Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Tom @ Propel Commerce

December 10, 2024

I can’t say enough good things about the support team behind this app! Their response was super fast, friendly, and efficient. It’s clear they genuinely care about their users. Honestly, this kind of service is rare these days. Highly recommend the app and the team behind it!

The Cave
Romania
About 7 hours using the app
Propel Commerce replied December 12, 2024

Hello friends at The Cave,

Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Tom @ Propel Commerce

Edited January 4, 2025

Super easy to use app and the insights it offers are great. Definitely recommend to all store owners. I personally love the live session recordings that enable us store owners to understand how customers shop. Definitely recommend it!!

Shvetah
India
20 days using the app
Propel Commerce replied December 3, 2024

Hello friends at Shvetah,

Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Hernane @ Propel Commerce

November 22, 2024

They have amazing support, appreciate the help in automating session records!

everfur
United States
10 months using the app
Propel Commerce replied November 25, 2024

Hello friends at everfur,

Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Tom @ Propel Commerce

November 13, 2024

Great support. Tom rocks! A user-friendly app with great value for money!

PetArtIndia
India
3 months using the app
Propel Commerce replied November 14, 2024

Hello friends at PetArtIndia,

Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Tom @ Propel Commerce

November 4, 2024

Propel Replay works great! The support I have received has been quick and very helpful. I was searching for a replay app so that I could disable Vitals and save money and that's what I will be doing now! Thanks

Milk Depot Inc.
Canada
3 days using the app
Propel Commerce replied November 5, 2024

Hello friends at Milk Depot Inc.,

Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Tom @ Propel Commerce

October 8, 2024

Very interesting insights! Easy to use.
Actually we were a bit shocked that this is even possible :D

kips
Germany
1 day using the app
Propel Commerce replied October 9, 2024

Hello friends at kips,

We're glad to hear our app is helping your business! Thanks for the review! Enjoy the app and more power to your business! 🚀

- Leo @ Propel Commerce

October 3, 2024

Great support!!! I have been using LO and HJ and finally had enough... so far so good. Set up was great bc support helped me through. so easy didn't even need a demo. 5 STARS

Oh La La Cheri
United States
About 4 hours using the app
Propel Commerce replied October 4, 2024

Hello friends at Oh La La Cheri,

Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Tom @ Propel Commerce

September 26, 2024

The interface could be better like "Lucky Orange"

Juggerknot Originals
India
6 days using the app
September 12, 2024

Awesome app! These guys rock and this allows such a more in-depth view of what's going on with customer behavior. Highly recommend!

Riveau
Canada
19 days using the app
Propel Commerce replied September 13, 2024

Hello friends at Riveau,

Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Tom @ Propel Commerce