Propel Replay, Survey, Heatmap

Propel Replay, Survey, Heatmap

Reviews (715)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this tool is highly valuable for understanding real customer behavior and improving conversions. Session replays, heatmaps, and surveys reveal UX issues, funnel leaks, and broken carts that would otherwise go unnoticed. Many use it to assess ad traffic and get clearer attribution to Shopify orders. Setup is quick, pricing is seen as fair, and support is frequently praised as fast, friendly, and proactive.

September 10, 2024

It's a very good app to get the detailed analytics of what users are doing on store. Very helpful in marketing and it's economical too in comparison to competitors.

Home n Earth
India
32 minutes using the app
Propel Commerce replied September 11, 2024

Hello friends at Home n Earth,

We're glad to hear our app is helping your business! Thanks for the review, Dheeraj! Enjoy the app and more power to your business! 🚀

- Leo @ Propel Commerce

September 4, 2024

Works well for session recordings. Plus, you get the first 1'500 recordings for free. Much recommend.

Soulscape
Latvia
5 days using the app
Propel Commerce replied September 5, 2024

Hello friends at Soulscape,

We're glad to hear our app is helping your business! Thanks for the review, Kristaps! Enjoy the app and more power to your business! 🚀

- Leo @ Propel Commerce

August 22, 2024

Very nice customer service and I can track the visitors' sessions quite easily. Very useful app!

TincsTitok Webáruház
Hungary
14 days using the app
Propel Commerce replied August 23, 2024

Hello friends at TincsTitok Webáruház,

We're glad to hear our app is helping your business! Thanks for the review, Perger! Enjoy the app and more power to your business! 🚀

- Leo @ Propel Commerce

August 19, 2024

Great to get direct insights into my traffic, and especially the ability to track live visitors.

Original Book Works
United Kingdom
1 day using the app
Propel Commerce replied August 20, 2024

Hello friends at Original Book Works,

Thank you for the AWESOME review! Enjoy the app and more power to your business! 🚀

- Tom @ Propel Commerce

August 14, 2024

Just started using it, but it works as shown. Installation and setup is very easy.

Style Phase Home
South Africa
40 minutes using the app
Propel Commerce replied August 15, 2024

Hello friends at Style Phase Home,

Thank you very much for the review, Usaamah! We're always happy to help anytime. Chat us anytime you need help! More power to your business! 🚀

- Leo @ Propel Commerce

August 1, 2024

Best App to keep track of your visitors...Clean Cut and easy to use... and their customer service is super excellent! Highly Recommended !!! Thank you Tom for helping me today.

GreenLifeHuman Emporium
Canada
3 months using the app
Propel Commerce replied August 2, 2024

Hello friends at GreenLifeHuman Emporium,

Thank you for the AWESOME review! Enjoy the app and more power to your business! 🚀

- Tom @ Propel Commerce

Edited August 8, 2024

This is good to keep an eye on people who access your website such as mine to see any problems that occur when no one reports it

Quickbuybargains
United States
20 days using the app
Propel Commerce replied July 23, 2024

Hello friends at Quickbuybargains,

We're glad to hear our app is helping your business! Thanks for the review, Matthew! Enjoy the app and more power to your business! 🚀

- Leo @ Propel Commerce

July 17, 2024

This app provides me the view I've been missing, and has greatly helped us see what customer experience on our website is like.

Begonia & Bench
United States
22 days using the app
Propel Commerce replied July 22, 2024

Hello friends at Begonia & Bench,

Thank you for the AWESOME review! You are very much appreciated. Enjoy using the app and more power to your business! 🚀

- Tom @ Propel Commerce

July 3, 2024

Good so far, helping us see if we have any issues with our site.

Bar-Mats.co.uk
United Kingdom
14 days using the app
Propel Commerce replied July 5, 2024

Hello friends at Bar-Mats.co.uk,

We're glad to hear our app is helping your business! Thanks for the review, Mason! Enjoy the app and more power to your business! 🚀

- Leo @ Propel Commerce

May 7, 2024

Great app to keep an eye on how customers are using the website. And the support team is extremely responsive. I couldn’t recommend enough.

Oia Boutique
United Kingdom
5 months using the app
Propel Commerce replied May 9, 2024

Hello friends at Oia Boutique,

Thank you for the AWESOME review! You are very much appreciated. Enjoy using the app and more power to your business! 🚀

- Tom @ Propel Commerce