Propel Replay, Survey, Heatmap

Propel Replay, Survey, Heatmap

Reviews (714)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this tool is highly valuable for understanding real customer behavior and improving conversions. Session replays, heatmaps, and surveys reveal UX issues, funnel leaks, and broken carts that would otherwise go unnoticed. Many use it to assess ad traffic and get clearer attribution to Shopify orders. Setup is quick, pricing is seen as fair, and support is frequently praised as fast, friendly, and proactive.

September 14, 2023

I would highly recommend this app. Features rich app with many filters at good price. Needed technical help with one of the filters and it was sorted by the technical team in 24 hours. Good job Propel team!

Sara Dresses
Canada
5 months using the app
Propel Commerce replied September 16, 2023

Hello friends at Sara Dresses,

We're glad to hear our app is helping your business! Thanks for the review, Rakesh! Enjoy the app and more power to your business! 🚀

- Leo @ Propel Commerce

August 31, 2023

Tom in support was super helpful and responded SUPER quick! The app is great, easy to understand, and all that jazz. Super helpful to get to know my customers and drive more conversions!

TiddyShop
United States
22 days using the app
Propel Commerce replied September 1, 2023

Hello friends at TiddyShop,

Thanks for the AWESOME review, Logan! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Tom @ Propel Commerce

August 16, 2023

Very simple to use app, we've had 0 issues so far and are ready to roll session recording out on multiple sites.

NVO Sport
Canada
5 months using the app
Propel Commerce replied August 18, 2023

Hello friends at NVO Sport,

We're glad to hear our app is helping your business! Thanks for the review! Enjoy the app and more power to your business! 🚀

- Leo @ Propel Commerce

August 14, 2023

Absolutely in love with this app's functionality and ease of use. The support team is always responsive and helpful. A must-have for everyone. Highly recommended!

Unity Esprit
France
11 days using the app
Propel Commerce replied August 15, 2023

Hello friends at Unity Esprit,

We're glad to hear our app is helping your business! Thanks for the review, Edgaras! Enjoy the app and more power to your business! 🚀

- Leo @ Propel Commerce

January 26, 2022

It's perfect just what i needed. Customer service is so helpful and fast at working out any issues.

AloraCosmetics
United States
28 days using the app
Propel Commerce replied January 26, 2022

Hello friends at AloraCosmetics,

You're kind words and great experience mean a lot to us! We'll continue to improve our services to help you more in the future. :)

- Carmi @ Propel Commerce

June 26, 2023

good app and good support

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Woogle
India
About 6 hours using the app
Propel Commerce replied June 26, 2023

Hello friends at Woogle
,

Thank you very much for the review! We're always happy to help anytime. Chat us anytime you need help! More power to your business! 🚀

- Leo @ Propel Commerce

March 9, 2022

The app is great for tracking customer experience. Very smooth! Looking forward to new features......

JWshinee
United States
About 5 hours using the app
Propel Commerce replied March 9, 2022

Hello friends at JWshinee,

Thank you so much for the review, Nguyen! Just submit the feature request to us and we'll add it to the development roadmap. More power to your business!

- Leo @ Propel Commerce

September 23, 2022

This app helps give a real insight in visitor flows and stumbling points on the website, recommended!

SoPosters
Sweden
About 6 hours using the app
Propel Commerce replied September 23, 2022

Hello friends at SoPosters,

We're glad to hear our app is helping your business! Thanks for the review, Gary! Enjoy the app and more power to your business! 🚀

- Leo @ Propel Commerce

December 21, 2022

so far new to the app. but love what i have seen so far. wish i knew about this app sooner!!!!!!!!!!!

K9 Supply
United States
11 minutes using the app
Propel Commerce replied December 21, 2022

Hello friends at K9 Supply,

We're glad to hear our app is helping your business! Thanks for the review, Angel! Enjoy the app and more power to your business! 🚀

- Leo @ Propel Commerce

July 20, 2022

Downloaded to test the app and all working fine. No issues so far. ...... ............................

Wie Geht Es Dir Wirklich?
Estonia
10 days using the app
Propel Commerce replied July 20, 2022

Hello friends at Wie Geht Es Dir Wirklich?,

Thanks for the review, Lana! Chat us anytime you need help! Enjoy the app and more power to your business! 🚀

- Leo @ Propel Commerce