Propel Replay, Survey, Heatmap

Propel Replay, Survey, Heatmap

Reviews (713)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this tool is highly valuable for understanding real customer behavior and improving conversions. Session replays, heatmaps, and surveys reveal UX issues, funnel leaks, and broken carts that would otherwise go unnoticed. Many use it to assess ad traffic and get clearer attribution to Shopify orders. Setup is quick, pricing is seen as fair, and support is frequently praised as fast, friendly, and proactive.

February 16, 2023

Easy to use and doesn't affect site speed. The support answers promptly and in a very professional way.

3HLinen Inc.
United States
1 day using the app
Propel Commerce replied February 16, 2023

Hello friends at 3HLinen Inc.,

Thank you very much for the review, Sergii! We're always happy to help anytime. Chat us anytime you need help! More power to your business! 🚀

- Leo @ Propel Commerce

May 16, 2022

super easy to use & great chat support! excited to learn more about our website visitors. thanks propel!

Nollapelli
United States
2 months using the app
Propel Commerce replied May 17, 2022

Hello friends at Nollapelli,

We love the review as well! Thanks! 😎
We're glad to help your business grow! Enjoy the app! 🚀

- Leo @ Propel Commerce

March 30, 2023

Great support, and wonderful app. Wish it had auto publish feature with a new theme though. Thank you guys

Fusion Motorsports USA
United States
1 day using the app
Propel Commerce replied March 30, 2023

Hello friends at Fusion Motorsports USA,

We're glad to hear our app is helping your business! Thanks for the review, Alex! Enjoy the app and more power to your business! 🚀

- Leo @ Propel Commerce

June 6, 2023

Very useful and insightful app! Its nice being able to see how customers react to new changes to our store

Svakom
Hong Kong SAR
About 18 hours using the app
Propel Commerce replied June 6, 2023

Hello friends at Svakom,

Thank you for the AWESOME review, Trista! We really appreciate you. Enjoy the app and more power to your business! 🚀

- Tom @ Propel Commerce

January 24, 2022

Really useful app to see how customers are using my site and whether there's any opportunities to improve it

East London Print House
United Kingdom
4 days using the app
Propel Commerce replied January 24, 2022

Hello friends at East London Print House,

Thanks for the review! We're glad to hear our app is helping your business improve. Enjoy using our app!

- Leo @ Propel Commerce

March 2, 2022

muy útil! si permite ver como interactuan los clientes de forma practica. Y es gratis las primeras 500 views

ToysFurUs
Mexico
About 23 hours using the app
Propel Commerce replied March 2, 2022

Hello friends at ToysFurUs,

Thank you for your appreciation! We're happy to know that our app is helping you a lot. Chat or message us if you need any help. ;)

- Carmi @ Propel Commerce

October 19, 2022

great customer support - great and easy to use app. I picked it over the other options and I dont regret it.

mister1920
United States
28 minutes using the app
Propel Commerce replied October 19, 2022

Hello friends at mister1920,

Thank you for the AWESOME review, Logan! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Tom @ Propel Commerce

December 7, 2021

Love how clear and informative this app is with letting you know what the potential customer was interested in.

Sensuous Aromas Fragrances
United States
About 5 hours using the app
August 19, 2022

Awesome app, fast and detailed recorded sessions! We fully recommend it! The level of information is essential!

Office Human
Romania
About 1 year using the app
Propel Commerce replied August 19, 2022

Hello friends at Office Human,

Thanks for the AWESOME review, Cristian! We really appreciate it. Enjoy the app and more power to your business! 🚀

- Tom @ Propel Commerce

October 7, 2022

Wonderful support very helpful the app is also great! My overall experience has been an a+ I have no complaints

Star In My Heart
United States
5 months using the app
Propel Commerce replied October 7, 2022

Hello friends at Star In My Heart,

Thank you very much for the review, David! We're always happy to help anytime. Chat us anytime you need help! More power to your business! 🚀

- Leo @ Propel Commerce