Propel Replay, Survey, Heatmap

Propel Replay, Survey, Heatmap

Reviews (713)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this tool is highly valuable for understanding real customer behavior and improving conversions. Session replays, heatmaps, and surveys reveal UX issues, funnel leaks, and broken carts that would otherwise go unnoticed. Many use it to assess ad traffic and get clearer attribution to Shopify orders. Setup is quick, pricing is seen as fair, and support is frequently praised as fast, friendly, and proactive.

February 19, 2022

Really simple and great app. I really love it as it clearly shows replay and also shows location and operating system used by clients.

Muglans
Australia
About 2 hours using the app
Propel Commerce replied February 21, 2022

We love hearing these reviews, it pushes us to do better and provide better service for our merchants.

If you need any assistance with anything, let us know! We're always up for a chit-chat.

Thank you so much for this short but sweet feedback.

Cheers!
Robert @ Propel Commerce

January 13, 2023

This app is good so far, and support is responsive. It’s also easy to blacklist IPs you use so you’re not recording your own sessions.

Pontiac Paint Supply
United States
About 1 hour using the app
Propel Commerce replied January 13, 2023

Hello friends at Pontiac Paint Supply,

We're glad to hear our app is helping your business! Thanks for the review, Steve! Enjoy the app and more power to your business! 🚀

- Leo @ Propel Commerce

April 8, 2022

works really great, you get also 200 free pageviews per months. You can understand what you do bad and what you do good.
Thanks so much!

Ghidini 1849
Italy
9 minutes using the app
Propel Commerce replied April 8, 2022

Hello friends at Ghidini 1849,

Thanks for the review, Fabio! We appreciate it. We're glad to help your business. More power and good luck!

- Leo @ Propel Commerce

January 3, 2023

Works very well, thanks. Sessions are recorded accurately and it's giving us a very good insight into what the customers are looking for.

onedaytests.com
United Kingdom
2 days using the app
Propel Commerce replied January 3, 2023

Hello friends at onedaytests.com,

We're glad to hear our app is helping your business! Thanks for the review, Yuri! Enjoy the app and more power to your business! 🚀

- Leo @ Propel Commerce

January 18, 2022

I like this app because it's very easy to use and it helps view you customers shopping experience. This app will help you grow your store.

PMTS Adult toys
United States
2 days using the app
Propel Commerce replied January 18, 2022

Hello friends at PMTS Adult Toys,

Thanks so much for the awesome review 😊 We're so happy to hear the app is helping you view your customers' shopping experience. Please do let us know if there's anything else we can do to help.

- Chris @ Propel Commerce

December 30, 2021

I used this app to check where my users are dropping and how they are interacting with my website. It is really one of my most used app now.

CrazyNeon
United States
About 2 months using the app
November 25, 2021

I have been using it for just a couple of weeks, so far it's good, I have used three other session recording apps and this one seems to be a keper!

Lulo Skin
Canada
2 days using the app
August 16, 2022

Just installed the app! Looks great but we will see how helpful it is :) stay tuned! The setup process is by far the easiest from any app out there

Spartan Watches
United States
6 minutes using the app
Propel Commerce replied August 16, 2022

Hello friends at Spartan Watches,

Thanks for the AWESOME review, Marko! We really appreciate you. Enjoy the app and more power to your business! 🚀

- Tom @ Propel Commerce

December 12, 2022

It does the basic things very well and reliably. It also appears to be nearly instantaneous to the live events. Support is very prompt and cordial!

Pixel Sequence Pros
United States
About 10 hours using the app
Propel Commerce replied December 12, 2022

Hello friends at Pixel Sequence Pros,

Thank you very much for the review, Tim! We're always happy to help anytime. Chat us anytime you need help! More power to your business! 🚀

- Leo @ Propel Commerce

Edited December 7, 2021

I use this app to help me to check my customer behavior and find my website page error. I really like the app, and its super value. Everyone needs it.

KastKing
United States
27 days using the app