Propel Replay, Survey, Heatmap

Propel Replay, Survey, Heatmap

Reviews (715)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this tool is highly valuable for understanding real customer behavior and improving conversions. Session replays, heatmaps, and surveys reveal UX issues, funnel leaks, and broken carts that would otherwise go unnoticed. Many use it to assess ad traffic and get clearer attribution to Shopify orders. Setup is quick, pricing is seen as fair, and support is frequently praised as fast, friendly, and proactive.

Edited May 25, 2022

I have liked this app the best of the session recorders we have tried. Shows checkout info and is easy to navigate

Kollage Square
Canada
8 months using the app
Propel Commerce replied May 25, 2022

Hello friends at Kollage Square,

Thank you for the review, Ryan! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Tom @ Propel Commerce

January 6, 2023

It's a very good app, it helped us understant the issues our customers had using several promotions on our website.

Chefs Evolution
Romania
24 days using the app
Propel Commerce replied January 6, 2023

Hello friends at Chefs Evolution,

We're glad to hear our app is helping your business! Thanks for the review, Mihaela! Enjoy the app and more power to your business! 🚀

- Leo @ Propel Commerce

July 11, 2023

We found Session Recording & Replays app to be really useful to use when learning customer behaviour on our website.

Briarwood Supplies
United Kingdom
11 days using the app
Propel Commerce replied July 13, 2023

Hello friends at Briarwood Supplies,

Thanks for the AWESOME review, Oliver! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Tom @ Propel Commerce

February 9, 2023

really great tool to help us look into the detailed behaviors of our customers, therefor we can improve our products.

neymall
United States
About 6 hours using the app
Propel Commerce replied February 9, 2023

Hello friends at neymall,

We're glad to hear our app is helping your business! Thanks for the review, Yanshi! Enjoy the app and more power to your business! 🚀

- Leo @ Propel Commerce

October 1, 2021

Excellent App! Allows me to see issues with the website that customers face that I wouldn't have been able to before.

Buzz Sweets
United Kingdom
8 days using the app
June 9, 2022

Support is great, and the app is amazing it gives us a lot of insights and traffics information this is very helpful.

Moroccan Interior
Morocco
2 days using the app
Propel Commerce replied June 9, 2022

Hello friends at Moroccan Interior,

We're glad to hear you find our app useful! Our Support Team is always here for you. Chat us anytime you need help! More power to your business! 🚀

- Leo @ Propel Commerce

March 30, 2023

Fast and great communication. Nice App, easy to use. I will test the application for a week, I hope it does not let me down

Valensia Seven
Latvia
37 minutes using the app
Propel Commerce replied March 30, 2023

Hello friends at Valensia Seven,

Thank you very much for the review, Grace! We're always happy to help anytime. Chat us anytime you need help! More power to your business! 🚀

- Leo @ Propel Commerce

August 25, 2022

Super quick set up. Looks easy to use. Tom was very helpful answering all my questions. Immediate response in the chat. Thanks.

Londonland Designs
United Kingdom
About 1 hour using the app
Propel Commerce replied August 25, 2022

Hello friends at Londonland Designs,

Thanks for the AWESOME review, Hazel! It was a pleasure assisting you. Enjoy the app and more power to your business! 🚀

- Tom @ Propel Commerce

March 23, 2023

The app is performing well, customer service is well traninned. All we need is more filters and a way to find the saved sessions.

Mâncare Gătită pentru Masa de Paște 🐰
Romania
18 days using the app
Propel Commerce replied March 23, 2023

Hello friends at Mâncare Gătită pentru Masa de Paște 🐰,

Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Tom @ Propel Commerce

May 7, 2022

Great app, does what it says, excellent customer service. Love being able to replay my website visits to see what my customers see.

Family First Designs LLC
United States
18 days using the app