Propel Replay, Survey, Heatmap
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Reviews (715)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this tool is highly valuable for understanding real customer behavior and improving conversions. Session replays, heatmaps, and surveys reveal UX issues, funnel leaks, and broken carts that would otherwise go unnoticed. Many use it to assess ad traffic and get clearer attribution to Shopify orders. Setup is quick, pricing is seen as fair, and support is frequently praised as fast, friendly, and proactive.
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This is a good app to check and review website visitors. Providing you enough information of customer behavior. This is easy to use, I am very impressed with how the fast customer service and how they listen to your concerns and suggestions. That alone is 5 stars in our book!
I found this app more straightforward and functional than others I tried, and it has been a mainstay of our store. As with most apps on Shopify, I feel the price is too high especially for businesses that are not ruthlessly profit-oriented, and so I do not use beyond the free tier.
Really love this App! I love seeing how customers use my site. It's really interesting to see what products they click on and see how the whole process works. If you want to know how your customers behave on your site, this is the app to use. Customer service is instant and AWESOME!
Hi to our friends at The Nichole Collection,
We are happy that you're loving our app! That means a lot to us. 😍 We will continuously work on our services for you. Feel free to contact us if you help. 😉
- Carmi @ Propel Commerce
Due to this app My website shows java script error and product not open many times.I contacted My it guy he give me reason that in this app this app have bug rrweb.min.js.mao due to this bug that java scrip error come.
If you are ready for this bug then buy this one.....recording is fine
The error on your shop is not coming from Propel Replays. Your shop has a file called 'getData.js' from https://heatmapstorefront.z08tech.com that was generating an error 'can't access property "Status", err.response is undefined'. This appears to be a "heatmap" app. Propel Replays does not have any heatmap feature.
This heatmap app is also polluting your Javascript console with the IP and location of your visitors which is not great. Please open the Javascript console in your browser while visiting your site, and you'll see what we're referring to. We've found other issues with your shop as well that may be impacting your visitors.
Our support team has tried to reach out to you, but we have yet to hear back. If you'd like help in resolving the issues with your site, please respond to our email or email us at support@propelcommerce.io, and we'll do our best to help with the issues on your site.
I would recommend this app for store owners who want to see how their customers navigate their page. With the help of this app, I realized I needed to change some things around on my store so my customers can have an easier experience navigating. They were also quick to respond in the chats.
Hello friends at Microjaislab,
We're glad to hear our app is helping your business! Thanks for the review, Jailin! Enjoy the app and more power to your business! 🚀
- Leo @ Propel Commerce
Just started using this app a few weeks ago and it's much better than another app we used before. This app helps me view our store from the perspective of our customers. We can see what needed to improve on the website by replaying the sessions to see how potential customers interact with our images and copywriting.
Very good! I'm always analyzising our visitors, creating heat maps and evaluating their time on our shop; I long time ago I learned recordings provide an invaluable tool for that - this app, Session Recording, is probably the best I've tested out thus far. Records details, mouse movement, etc... and free up to 40.000 sessions! Keep up the good work!
I needed to gain a deeper understanding of what my customers were actually seeing and doing on my store. And Propel Replays (Session Recording & Replay) is outstanding. The personal support I have received from Chud and Leo was second to none. These guys are outstanding. Thanks Chud!
And Leo was awesome by enabling more views for us. Much appreciated.
I use this app to review how customers use my site to find my products. Do they use the top menu? Do more of them use a front page visual link, are they watching the product videos or just scrolling by? Does the image on the front page consistently get a click? These are the things that I'm very interested in as well as the ease of use on my site. I can't get that info without the recording and replay. The recordings are snappy, without delay, and very informative. I'm very happy with the 40k page view pricing and feel it is very fair for the service provided. Invaluable insights made my website changes a winner!
I’M PICKY - I’ve worked in the tech industry for 15 years, and have also coached or owned multiple businesses. So far this is my favorite Shopify App to date. It’s easy to implement, easy to use, and the information you get from it is invaluable. I’ve been trying to increase conversion on my website - we have tons of visitors, but not high enough conversion. I instantly picked out 4-5 areas that weren’t ‘user friendly’ for our customers. Great job on the app you guys. I’ve started the monthly subscription, totally worth the money (Nobody asked me to write a review. I want to make that clear so you know can trust this review.)
