Propel Replay, Survey, Heatmap

Propel Replay, Survey, Heatmap

Reviews (715)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this tool is highly valuable for understanding real customer behavior and improving conversions. Session replays, heatmaps, and surveys reveal UX issues, funnel leaks, and broken carts that would otherwise go unnoticed. Many use it to assess ad traffic and get clearer attribution to Shopify orders. Setup is quick, pricing is seen as fair, and support is frequently praised as fast, friendly, and proactive.

July 2, 2025

El mejor soporte, te contestan en el momento, son amables, siempre buscan ayudarte. La app tiene su versión gratuita que te permite ver sesiones en vivo, errores 404 y más.

Aircraft Shop Supply
United States
9 days using the app
Propel Commerce replied July 7, 2025

Hola amigos de Aircraft Shop Supply,

¡Gracias por la IMPRESIONANTE reseña! Eres muy apreciado. ¡Disfruta de la aplicación y más potencia para tu negocio! 🚀

- Tom @ Propel Commerce

Edited January 30, 2026

Sehr hilfreiche App zur Analyse des Nutzerverhaltens. Die Replays helfen uns, Kaufabbrüche besser zu verstehen und Optimierungspotenziale im Shop gezielt zu erkennen. Klare Empfehlung für jeden, der Conversion-Optimierung ernst nimmt.

AquaLifeScape
Germany
9 months using the app
Propel Commerce replied June 30, 2025

Hallo Freunde von AquaLifeScape,

vielen Dank für die FANTASTISCHE Bewertung! Wir wissen das wirklich sehr zu schätzen. Viel Freude mit der App und weiterhin viel Erfolg für euer Geschäft! 🚀

– Hernane @ Propel Commerce

April 25, 2025

I would recommend this app to anyone. It is a must have for a small business like ours. We check our product and site pages every day and analyze the behavior of our potential customers. It helps us a lot to improve things in real time.

Pure Elements Naturkosmetik
Germany
8 months using the app
Propel Commerce replied April 28, 2025

Hello friends at Pure Elements Naturkosmetik,

Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Hernane @ Propel Commerce

March 19, 2025

This Propel Replay is a game-changer for understanding customer behavior! It provides clear and insightful session replays, allowing us to see exactly how visitors interact with our store—where they click, scroll, and drop off. The heatmaps and playback features help us identify pain points and optimize the user experience.

Installation was seamless, and the interface is user-friendly. It’s been incredibly useful for improving conversions and troubleshooting any usability issues.

PaletteTales
Hong Kong SAR
27 days using the app
Propel Commerce replied March 21, 2025

Hello friends at PaletteTales,

Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Hernane @ Propel Commerce

March 6, 2025

Great app, helps a lot understand customer behaviour and bottlenecks. Also great insights on Add to carts etc. Since our Shopify Tracking is broken and Shopify doesnt help this app helped us a lot!

Studio Sonntag
Germany
4 months using the app
Propel Commerce replied March 10, 2025

Hello friends at Studio Sonntag,

Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Hernane @ Propel Commerce

December 28, 2024

The support team is incredibly helpful and responsive! They solved my issue within minutes and were super friendly throughout the process. The tool itself is easy to use and provides valuable insights for my Shopify store. Highly recommended to anyone looking to improve their user experience. Keep up the great work!

Garos
Switzerland
17 days using the app
Propel Commerce replied December 29, 2024

Hello, friends at Garos,

Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Ryan @ Propel Commerce

August 12, 2024

Ik kan door de replays zien welke producten er veel worden bekeken in mijn winkel waardoor ik mijn voorraad gericht kan inkopen!

Edelmanwatches
Netherlands
5 months using the app
Propel Commerce replied August 13, 2024

Hallo vrienden bij Edelmanwatches,

We zijn blij om te horen dat onze app uw bedrijf helpt! Bedankt voor de recensie, Luc! Geniet van de app en meer kracht voor uw bedrijf! 🚀

- Leo @ Propel Commerce

February 20, 2024

La app es muy Fluida, además tiene puntos muy positivos como las etiquetas que muestran sobre la actividad que hace el cliente (agregar mercancía, retirarla del carrito etc)

TAGA
Mexico
Over 1 year using the app
Propel Commerce replied February 21, 2024

Hola amigos de TAGA,

¡Gracias por la IMPRESIONANTE reseña! Eres muy apreciado. Deseándole continuo éxito con su negocio. ¡Disfruta usando la aplicación! 🚀

- Tom @ Propel Commerce

December 9, 2023

Thank you for creating such a wonderful app! The Propel team, especially Leo, was extremely helpful to me during the first few days after I installed it. They taught me how to use its various functions effectively. I have tried other replay apps, but Propel Replays is the best. Their paid plan is particularly suitable for micro-businesses like ours. With Propel Replays, we have an army of sales staff working quietly in the background, following our customers and providing valuable feedback about their shopping experience. This has significantly helped us improve our shop's performance.

Human Touch Official
Thailand
28 days using the app
Propel Commerce replied December 11, 2023

Hello friends at Human Touch Official,

We're glad to hear our app is helping your business! Thanks for the review, Zwani! Enjoy the app and more power to your business! 🚀

- Leo @ Propel Commerce

April 7, 2026

krijg goed inzicht in klantgedrag door de session replays. werkt perfect en makkelijk.

MYRO
Netherlands
2 days using the app
Propel Commerce replied April 8, 2026

Hallo vrienden van MYRO,

Hartelijk dank voor de GEWELDIGE recensie! We stellen het enorm op prijs. Veel plezier met de app en veel succes met jullie bedrijf! 🚀

- Hernane @ Propel Commerce