Propel Replay, Survey, Heatmap

Propel Replay, Survey, Heatmap

Reviews (715)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this tool is highly valuable for understanding real customer behavior and improving conversions. Session replays, heatmaps, and surveys reveal UX issues, funnel leaks, and broken carts that would otherwise go unnoticed. Many use it to assess ad traffic and get clearer attribution to Shopify orders. Setup is quick, pricing is seen as fair, and support is frequently praised as fast, friendly, and proactive.

August 27, 2021

Amazing app, helped us pinpoint the issue on the website within 30 mins. Would leave it on for good. Thank you.

The Henna Guys
United States
About 3 hours using the app
February 16, 2022

This app has helped us see which sold out products customers are gravitating towards, where they are getting page errors, or what information they look for after viewing a product. It has been so helpful!

MiliMili
United States
5 months using the app
April 10, 2026

Very happy with this app so far, it’s such great insights to my store!

Attraxionmagnets
Australia
About 20 hours using the app
Propel Commerce replied April 15, 2026

Hello friends at Attraxionmagnets,

Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Hernane @ Propel Commerce

January 2, 2026

I've been using this app for a few days upon recommendation and so far I'm very pleased with the features. It's very helpful to see what people look at and make informed decisions about what information to add and what format to use. For instance I'm noticing people on my store don't seem to use sliders and drop down menus, so some important information may get lost that could be overcoming objections.
The support service is very quick, efficient and helpful. they gave a free boost and answered my questions very quickly and clearly. Highly recommend.

Scarlet Empyre
France
22 days using the app
Propel Commerce replied January 5, 2026

Hello friends at Scarlet Empyre,

Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Hernane @ Propel Commerce

April 8, 2026

Works great for our store! 5/5

tvsebike
Switzerland
22 days using the app
Propel Commerce replied April 9, 2026

Hello friends at tvsebike,

Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Tom @ Propel Commerce

December 22, 2025

I had a scroll stopped bug in my store, and i could resolve with this app, i found the bug by the app

Erzsébet Budapest
Portugal
2 days using the app
Propel Commerce replied December 23, 2025

Hello friends at Erzsébet Budapest,

Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Hernane @ Propel Commerce

December 16, 2025

Excelente app, que permite monitorear el UX/UI de mi sitio web y hacer mejoras para aumentar la conversión de clientes. La aplicación es fácil de instalar y configurar.

Regalos Mila
Mexico
3 months using the app
Propel Commerce replied December 17, 2025

Hello friends at Regalos Mila,

Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Tom @ Propel Commerce

April 6, 2026

So far all is good. Still working on my site, and getting traffic to it, in order to fully evaluate the app! I'm liking it this far!!

Lanco Enterprises, LLC
United States
About 1 month using the app
Propel Commerce replied April 7, 2026

Hello friends at Lanco Enterprises, LLC,

Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Hernane @ Propel Commerce

August 16, 2025

Nice support – Das Team reagiert schnell und hilfsbereit, selbst bei komplexeren Fragen. Die Einrichtung von Propel Replay war unkompliziert, und die Funktionen sind übersichtlich gestaltet. Besonders hilfreich ist, dass ich genau sehen kann, wie Kunden sich im Shop bewegen

TerrazzoWerk
Germany
11 months using the app
Propel Commerce replied August 24, 2025

Hello friends at TerrazzoWerk,

Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Ryan @ Propel Commerce

August 14, 2025

This app is great! When I start using this I know where I can improve my shop. More people need to have this. I can see directly where people are scrolling to and what they want. I will grow because of this

Vintique
Netherlands
About 3 hours using the app