Propel Replay, Survey, Heatmap

Propel Replay, Survey, Heatmap

Reviews (714)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this tool is highly valuable for understanding real customer behavior and improving conversions. Session replays, heatmaps, and surveys reveal UX issues, funnel leaks, and broken carts that would otherwise go unnoticed. Many use it to assess ad traffic and get clearer attribution to Shopify orders. Setup is quick, pricing is seen as fair, and support is frequently praised as fast, friendly, and proactive.

July 5, 2024

Works great. Could improve UI

MeatMate
Sweden
8 days using the app
July 2, 2024

Amazing app

K Beauty Supply
United Kingdom
About 1 month using the app
Propel Commerce replied July 3, 2024

Hello friends at K Beauty Supply,

We're glad to hear our app is helping your business! Thanks for the review! Enjoy the app and more power to your business! 🚀

- Leo @ Propel Commerce

June 26, 2024

Great App

Eresa
Türkiye
24 minutes using the app
Propel Commerce replied June 27, 2024

Hello friends at Eresa,

We're glad to hear our app is helping your business! Thanks for the review, Mustafa! Enjoy the app and more power to your business! 🚀

- Leo @ Propel Commerce

May 24, 2024

Very useful app for CRO

JEM CITY
United Kingdom
About 2 months using the app
Propel Commerce replied May 25, 2024

Hello friends at JEM CITY,

We're glad to hear our app is helping your business! Thanks for the review, James! Enjoy the app and more power to your business! 🚀

- Leo @ Propel Commerce

March 26, 2024

Great app for viewing your website's replays
Very easy to install and good pricing I should say!

Victory Peak Cycling
Lithuania
6 days using the app
Propel Commerce replied March 27, 2024

Hello friends at Victory Peak Cycling,

Thank you for the AWESOME review! Enjoy using the app and more power to your business! 🚀

- Tom @ Propel Commerce

February 29, 2024

Amazing app. Super helpful and informative. Great support team as well.

1ne Performance
United States
3 months using the app
Propel Commerce replied March 4, 2024

Hello friends at 1ne Performance,

Thank you for the AWESOME review! It was a pleasure assisting you. Enjoy using the app and more power to your business! 🚀

- Tom @ Propel Commerce

December 20, 2023

Great App! Great customer service.

Central Michigan Sewing Supplies Inc.
United States
16 days using the app
Propel Commerce replied December 22, 2023

Hello friends at Central Michigan Sewing Supplies Inc.,

Thanks for the review! Happy holidays! Enjoy the app and more power to your business! 🚀

- Tom @ Propel Commerce

October 10, 2023

I recently had the pleasure of using Session Recording and Replays for my website, and I couldn't be happier with the experience. From the moment I reached out for assistance, Tom went above and beyond to make sure I got the most out of this fantastic tool.

Tom's level of customer service was exceptional. Not only did he promptly address my inquiries, but he also took the time to personally assist me in optimizing my account for more page views. What truly impressed me was that he did this proactively and without any additional charges – his dedication to ensuring my success with Session Recording and Replays was truly commendable.

Session Recording and Replays is an excellent tool on its own, but Tom's outstanding support and willingness to go the extra mile to help users like me make it an even more valuable asset. I couldn't be more satisfied with my experience, and I highly recommend Session Recording and Replays to anyone looking to gain deeper insights into their website's user behavior. Tom and the team have certainly earned my trust and gratitude for their exceptional service.

McNeal Made Candle co
United States
About 2 years using the app
Propel Commerce replied October 11, 2023

Hello friends at McNeal Made Candle co,

Thanks for the AWESOME review, Carlene! It was a pleasure assisting you. Enjoy the app and more power to your business! 🚀

- Tom @ Propel Commerce

September 18, 2023

I like the app, it did its job and had a good support team. Recommended.

Wixlure
United States
10 months using the app
Propel Commerce replied September 20, 2023

Hello friends at Wixlure,

Thank you very much for the review, Mazin! We're always happy to help anytime. Chat us anytime you need help! More power to your business! 🚀

- Leo @ Propel Commerce

July 21, 2023

Great App, has Amazing Customer Service, Does Exactly what it claims, and more. Totally Recommended.

Costoso Italiano
India
About 1 month using the app
Propel Commerce replied July 22, 2023

Hello friends at Costoso Italiano,

Thank you very much for the review, Suyash! We're always happy to help anytime. Chat us anytime you need help! More power to your business! 🚀

- Leo @ Propel Commerce