Propel Replay, Survey, Heatmap

Propel Replay, Survey, Heatmap

Reviews (713)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this tool is highly valuable for understanding real customer behavior and improving conversions. Session replays, heatmaps, and surveys reveal UX issues, funnel leaks, and broken carts that would otherwise go unnoticed. Many use it to assess ad traffic and get clearer attribution to Shopify orders. Setup is quick, pricing is seen as fair, and support is frequently praised as fast, friendly, and proactive.

Edited June 24, 2026

very cool app and good support.
Answer very fast and help me with all i need
It.s good app and u can try :)

Ultra Shop
Romania
About 2 months using the app
Propel Commerce replied May 2, 2023

Hello friends at Ultra Shop,

We're glad to hear our app is helping your business! Thanks for the review, Patricia! Enjoy the app and more power to your business! 🚀

- Leo @ Propel Commerce

April 23, 2026

great customer service

Valy Nutrition
Germany
About 1 hour using the app
Propel Commerce replied April 24, 2026

Hello friends at Valy Nutrition,

Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Tom @ Propel Commerce

February 5, 2026

I installed the app to help me understand my customer's behavior better, so I can make better descisions on updating my website for optimal user expierience. The setup was very easy and the support team is absolutely amazing - very fast, friendly and helpful. I highly recommend this app.

Keelin Design
Belgium
37 minutes using the app
Propel Commerce replied February 6, 2026

Hello friends at Keelin Design,

Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Hernane @ Propel Commerce

January 2, 2026

This app is very helpful for understanding customer behavior and making better decisions based on real data. On top of that, their support team is excellent — fast, friendly, and really helpful. Definitely recommend it.

OFANDI
Netherlands
About 12 hours using the app
Propel Commerce replied January 6, 2026

Hello friends at OFANDI,

Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Hernane @ Propel Commerce

December 14, 2025

Easy to use!
You can see live recording clear.
Assistance is ready to help you!

SegmentOne
Italy
5 days using the app
Propel Commerce replied December 20, 2025

Hello friends at SegmentOne,

Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Ryan @ Propel Commerce

December 11, 2025

Great support! The team responded quickly and helped me with everything I needed. Really appreciate the fast service. Highly recommend this app!

Kokoroa.Store
Japan
About 1 month using the app
Propel Commerce replied February 17, 2026

Hello friends at Kokoroa.Store,

Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Tom @ Propel Commerce

December 10, 2025

a app funciona muito bem e acrescenta muito valor!

HANNAH MARTIN
United Kingdom
4 days using the app
Propel Commerce replied December 10, 2025

Olá, amigos da Hannah Martin!

Muito obrigado pela avaliação INCRÍVEL! Agradecemos muito a sua ajuda. Aproveitem o aplicativo e muito sucesso para o seu negócio! 🚀

- Chris @ Propel Commerce

November 27, 2025

Amazing support! 5/5. I asked for help with adding a few things and got an instant reply. Super helpful and fast. Highly recommended!

KOZIN
Poland
3 months using the app
Propel Commerce replied November 28, 2025

Hello friends at KOZIN,

Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Hernane @ Propel Commerce

November 7, 2025

Sehr einfach zu bedienen und super Support!

KittyFilz | Katzenhöhlen
Germany
13 days using the app
Propel Commerce replied November 10, 2025

Hello friends at KittyFilz | Katzenhöhlen,

Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Tom @ Propel Commerce

October 15, 2025

very good app, really gives some decent insights and very easy to install. It works very well.

Mauzek
Netherlands
6 days using the app
Propel Commerce replied October 15, 2025

Hello friends at Mauzek,

Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Hernane @ Propel Commerce