Propel Replay, Survey, Heatmap

Propel Replay, Survey, Heatmap

Reviews (713)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this tool is highly valuable for understanding real customer behavior and improving conversions. Session replays, heatmaps, and surveys reveal UX issues, funnel leaks, and broken carts that would otherwise go unnoticed. Many use it to assess ad traffic and get clearer attribution to Shopify orders. Setup is quick, pricing is seen as fair, and support is frequently praised as fast, friendly, and proactive.

April 11, 2025

I’m absolutely satisfied with this tool! It provides me with an excellent way to better understand and respond to my customers and their needs. The user interface is intuitive and easy to navigate – even without any technical background. I’d especially like to highlight the outstanding customer support: friendly, competent, and quick to respond. My expectations have been exceeded in every way. I can fully recommend this tool – it’s a must-have for anyone who wants to work in a truly customer-oriented way! Thank you!

CelluliteBye
Austria
6 months using the app
Propel Commerce replied April 14, 2025

Hello friends at CelluliteBye,

Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Tom @ Propel Commerce

March 31, 2025

Honestly an awesome way to debug your site without an outside team of testers!

Dasea People
Poland
1 day using the app
March 20, 2025

its not that good, there is alot of alternative that are better. Use that instead of this. Its not collecting all the data so its bad. Also sometimes its saying other things like somone did a atc worth of 100 pound but its actually 30 pound so the tracking system is bad

BELLAFISTA
Netherlands
18 days using the app
Propel Commerce replied March 21, 2025

Hello friends at Bellafista,

Thanks for sharing your concerns. We'd love to help with these issues. It looks like you haven't contacted us about this yet.

We’d love to help resolve these tracking issues and have sent over a couple emails. Please respond so our team can assist you in setting everything up properly.

Chris @ Propel Commerce

March 17, 2025

Very good app to see where customers navigate and they offer good help!

Trendlis
Netherlands
About 19 hours using the app
March 17, 2025

Bastante buena para el seguimiento de clientes potenciales y detección de áreas de oportunidad

VivoMinimalist
United States
13 days using the app
Propel Commerce replied March 18, 2025

Hola amigos de VivoMinimalist,

¡Gracias por la IMPRESIONANTE reseña! Eres muy apreciado. ¡Disfruta de la aplicación y más potencia para tu negocio! 🚀

- Tom @ Propel Commerce

January 13, 2025

Super Support und hilfreich um zu verstehen, warum Kunden abbrechen und abspringen.

Kindermut
Germany
About 20 hours using the app
Propel Commerce replied January 15, 2025

Hello, friends at Kindermut,

Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Hernane @ Propel Commerce

December 12, 2024

Easy to use and perfect for small shops like mine. It's a cool and insightful way to track how the shop is performing.

OnlyJesus
Germany
3 months using the app
Propel Commerce replied December 13, 2024

Hello friends at OnlyJesus,

Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Tom @ Propel Commerce

November 19, 2024

Muy contento con el servicio porque tuve un problema con la facturación y lo arreglaron en un par de días. Así sí. Gracias!

Zona Hardcore
Spain
26 days using the app
Propel Commerce replied November 20, 2024

Hola amigos de Zona Hardcore,

¡Gracias por la IMPRESIONANTE reseña! Eres muy apreciado. ¡Más potencia para tu negocio! 🚀

- Tom @ Propel Commerce

October 18, 2024

The application is easy to use. Good recording of customer behavior, but they are still developing to improve these features. I can recommand.

Palmera Travel Store
Poland
4 days using the app
Propel Commerce replied October 21, 2024

Hello friends at Palmera Travel Store,

Thank you very much for the review, Damian! We're always happy to help anytime. Chat us anytime you need help! More power to your business! 🚀

- Leo @ Propel Commerce

October 7, 2024

Dobra aplikacja, myślę że pomoże w sprzedaży!

Mossperfect
Poland
5 days using the app
Propel Commerce replied October 8, 2024

Witajcie przyjaciele z Mossperfect,

Dziękujemy serdecznie za recenzję, Krzysztof! Zawsze chętnie pomożemy w każdej chwili. Porozmawiaj z nami, kiedy tylko potrzebujesz pomocy! Więcej mocy dla Twojej firmy! 🚀

- Leo @ Propel Commerce