Reviews (1,247)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as a powerful, reliable solution for complex shipping setups that Shopify can’t handle natively. They highlight granular rules by product, tags, SKUs, vendors, collections, countries, ZIP/postcodes, weight, value, and customer type, plus surcharges, free‑shipping thresholds, and live carrier rates. Many say it runs smoothly long term and praise the clean interface, reasonable pricing, and fast, hands‑on support for complex configurations.

July 15, 2026

Great app with excellent customer support. VP was quick to respond, helped us configure our shipping setup correctly, and guided us through the entire process. They were knowledgeable, responsive, and resolved our questions efficiently. If you’re looking for a shipping app backed by a team that provides outstanding support, I highly recommend it.

Polistini
United States
About 1 month using the app
July 15, 2026

Swetha was immensely helpful in guiding me on how to set up my shipping rates and get the most out of the platform. This app solves many issues we were running into as a business when trying to display complex shipping rates across a wide array of products. I highly recommend this app to anyone who needs a simple yet powerful shipping app for your online store.

bikeNOW
Australia
10 days using the app
July 15, 2026

ShipX has been an incredible app for our business. I've been using it for nearly two years, and it has consistently provided a reliable and flexible solution for managing our shipping needs. Setting up shipping rates based on product types and other conditions is straightforward, and the app offers a wide range of customization options.
What truly stands out is the exceptional customer support. The team has always been responsive and helpful, and I'd especially like to thank Deepan for his guidance and assistance in getting everything set up and running smoothly.
I highly recommend ShipX to any Shopify merchant looking for a robust, flexible, and easy-to-use shipping solution

Canadian Liquor Store
Canada
Almost 4 years using the app
October 13, 2026

The feature to create separate shipping rates for separate international cities is useful and works well.

Nanlite
United States
30 days using the app
October 5, 2026

a great app that helps set up complex shipping based on multiple product based parameters.

405 Prints
United States
13 days using the app
October 2, 2026

Very competent and helpful tech support. Resolved my issue quickly and explaind what to look out for

S4 Lights
United States
Over 1 year using the app
Logbase replied October 2, 2026

Thank you so much for your amazing 5 star review! We truly appreciate your kind words, your feedback means a lot to us and motivates us to keep improving😊

September 28, 2026

VP was massive help thank you so much. Great app all round.

We use the cart weight conditions to calculate shipping rates

ECO Wipes
Australia
About 1 year using the app
September 25, 2026

VP was extremely helpful. We used a product tag feature to calculate shipping rates on our store.

Union Home Furniture
United States
Almost 2 years using the app
September 24, 2026

Excellent app, very helpful service from VP & Swetha. Thank you!

Timbertrove
Ireland
7 months using the app
September 23, 2026

Outstanding support. I worked with Vignesh and Deepan on some very complicated settings and they were both complete pros.

Based Vitality
United States
About 21 hours using the app