Shop

Shop is clean, organized and easy to use. While they are developing new designs, tools and resources to better promote services and business, the app does well to translate the experience of our individual storefronts into the Shop space and effective POS purchasing.

Looking forward to growing with the app and finding even larger communities that appreciate ease of business and quality of service, goods and communication through effective technology.

If I could give zero stars, I would. Their latest update is a complete disaster for merchants. I needed to charge tax on top of my prices for the USA, but thanks to their brilliant new system, taxes are now automatically deducted from my prices—completely eating into my margins.

I reached out for support 23 days ago. TWENTY-THREE DAYS. Multiple follow-ups, zero meaningful responses. Just a black hole of incompetence. How does a company running an e-commerce platform not prioritize fixing an issue that directly impacts sellers’ revenue?

I’m deactivating my shop and moving on. Shopify clearly doesn’t care about its merchants, only their own bottom line.

This app is great with exception of Shop Advertising campaigns, they offer campaigns base on the sale with a ROI that you select but it is a lie , as i just had a sale for $470 and they charge me $360 for advertising charges and my ROI was 2.5 . So $360 is not an ROI of 2.5 .They anwser that in the small letters the ROI is not guarantee and they will charge you what they want and if you cancel the sale they will also charge me the $360.

So easy to set up and has been an incredible driver of sales growth for our store as our customers love shopping and earning shop cash!

L’application est utile, mais il est nécessaire d’améliorer les instructions. Il est important d’informer clairement les utilisateurs qu’il faut retirer le mot de passe de leur compte Shopify afin de pouvoir se connecter à Facebook et Instagram. Cette information doit être bien visible, et non pas laissée à la recherche, comme je l’ai fait pendant plusieurs jours avant de trouver où était le problème. Si vous la placez de manière claire et facilement accessible, cela facilitera considérablement le processus pour tous les utilisateurs.

I do see a lot of sales and its not much effort on my end to get it running . On my dashboard it says I have 5k followers but how do i see my growth or followers on the dash ?

For a customer once logged in via Shop, there is no normal way to logout. So if you want to use a different email address there is no way to go to the normal checkout. You can only “switch Shop accounts” so you have to create a new one. Not very user friendly. We uninstalled the app.

We decided to switch to shopify from woocommerce just because of international sale. The platform is not ready to sell to different countries with different languages and different currencies. On top of that the advisors are not experienced, one of them just completely destroyed our store. The good reviews must be from a store owners with one language, one currency. We lost losts of money and time.

I've loved it and have gotten a lot of exposure from it. I wish there was a better way to market myself there and expand my business to reach more customers

The app works well overall. We particularly like that we get Seller protection against fraudulent orders. We have had some sales through Shop, and we highly recommend it to other stores. We look forward to additional improvements in the area of products and collections management--for example products in our store that are assigned to saleschannel Shop don't appear in Shop for reasons that are not clear. It's a bit confusing.