Reviews (9,801)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this app is easy to set up, integrates seamlessly with their store, and requires little ongoing work. They like the clean, mobile‑friendly interface, strong order tracking, and how it mirrors existing branding and collections. Many report “free” extra traffic and higher conversions, especially via accelerated checkout. Shop posts and campaigns are praised for pay‑per‑sale marketing, and support and the AI assistant are described as helpful.
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The ability to not be able to unpublish reviews is the reason we are leaving the shop app. Customers misuse the product incorrectly and then write negative reviews on our shop store. We should be able to have control over the reviews that are being left!! Not good at all when you’ve worked so hard to perfect your brand.
Allowed us to customise the SHOP navigation menu once and now we can't update again. Any edits made to the channel can't deploy as the SAVE button is permanently greyed out. A great concept but doesn't allow for enough control and customisation so never reaches its full potential for us.
Hey there! Thanks for taking the time to review Shop. I'd love to assist you with the issue you're experiencing in the app. Is it specifically happening in the theme editor? Are you unable to save the changes you make to the Navigation section (https://shopify.link/GoyK)? If so, I suggest performing some local troubleshooting steps, as a local issue may be causing the problem.
Here are some troubleshooting steps you can try:
-Clear the cookies and cache of your browser (https://shopify.link/nWZD)
-Try a different web browser, as well as an incognito window or private browsing window (https://shopify.link/xy5o) to rule out any browser issues. If you are still experiencing the error using incognito, confirm you have disabled browser extensions as these can change how the pages look.
-Ensure the web browser (https://shopify.link/3zvN) is up-to-date (https://shopify.link/ynwg) on the latest version.
-Try another device, such as another computer or mobile phone.
-Try another internet connection (switching to a cellular network on a phone rather than wifi, for example).
-Try the Shopify mobile app
-Ensure you do not have any firewalls or pop up blockers enabled on your device as these can interfere.
If the issue persists after performing local troubleshooting, please visit our Help Center (https://shopify.link/goV1) and chat with the AI assistant to connect with our support team. We would love to investigate this for you! -Summer, Shop Support
Don't recommend this app, 90% of the orders here are fraudulent orders, you will lose money, the customer can file fraudulent dispute at any time. Because this app doesn't have 3d security, a lot of orders are placed without any 3d security and after a few week you will receive a fraudulent dispute which is hard to win. If you want to risk and get a high dispute rate, lose money, and get a lot of orders placed by scammers, then yes, this app is for you.
The idea is great and is helping us increment sales. We would like the ability to filter on Size/Gender or the Tags that already live within the products on Shopify. Also, the Shop Cash offers could be a little more attainable. We should be able to set a 10% cost of sale target by using a CPA and MOV that aligns with that goal.
So far so good... the only thing I would like to better understand is the Shop Cash Offers. The setup is confusing and more expensive than what I would like to be spending. We have a high AOV and it forces mins on the CPA amounts based on that AOV which makes it impossible to hit our ROI goals.
Shop channel is a neat, free plug-in that's available to all Shopify account holders. We've seen great results from customers preferring to one-stop shop by using the Shop app. Plus - it's now available on browsers, so even more reach for no more effort!
it's a good app. It helps bring customers and traffic to your page. would have loved it even more if there was a way to run ads and target those customers that are purchasing.
We have been using Shop for about a year. Works well, has reduced the number of fraudulent orders, and we like the seller protection. The app does a great job of keeping the buyers updated on the shipping and delivery progress. Other than that, runs seamlessly.
Very bad app and we didn't get a good support from Shopify. Users cannot login due to server issues and shop owners face with 5xx errors on Google Search console.
Thank you for taking the time to leave a review. It sounds like you are having some issues with your online store, not necessarily the Shop Sales Channel. If you or your customers are having issues signing into their account, please reach out to our authenticated support team to have this reviewed. 5xx errors with your domain could also be caused by incorrect DNS information. Our live chat would be happy to review and assist you with this. Please reach out to our authenticated support team for additional help: https://bit.ly/2AWw5VA. -Shay, Shop Support
Decent app. However, as a seller I'd like notifications when customers review products, as it is currently I have to keep checking it. Maybe I'm missing something? Good app though overall
Hey there! Thanks for taking the time to leave a review. You can use the Shopify Flow app (https://shopify.link/mB8l) to create a workflow that will notify you whenever you receive a review. Feel free to refer to this guide (https://shopify.link/6kox) to create a workflow. You can select "Shop Review Published" as the trigger and "Send internal email" as the action. This is how the workflow should look: https://shopify.link/qWDy. -Summer, Shopify Support
