Reviews (4,726)

Overall rating
4.8
Counts per rating level
  • 81% of ratings are 5 stars
  • 13% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this app as very easy to set up and use, with an editor similar to Shopify’s. They like the professional templates, strong Shopify integration, and simple automations for welcome and abandoned cart flows. Many say it replaces tools like Mailchimp, delivers strong open and click rates, and offers reliable deliverability, useful analytics, and good value—especially for small and growing brands using both email and SMS.

Edited October 19, 2020

Very easy to use, with great help and suggestions. I have used other apps but this is the best. Shopify do all the hard work in the background so you just have to concentrate on your message. It couldn't be easier. Highly recommended.

Photome
Ireland
3 months using the app
October 21, 2020

We love this app. It's convenient and easy to use. We'd love to see some expansion and flexibility in the number of different emails allowed vs. the total number of emails allowed. We are a small instructional business and need to be able to send out multiple important emails before and after our online interactive classes to our students. Right now, we aren't given the option to purchase more but look forward to this app becoming a robust tool for Shopify users like us.

Little Metal Foxes
United States
About 1 month using the app
October 22, 2020

Es mi primera vez usando esta aplicación. Rápido me pidió que la evaluara. Por mi experiencia de hoy, todo fue bien. Espero que si mi opinión cambia, el sistema me deje cambiar la calificación. Espero que no, pues, de verdad, me gusta.

HacemosMusica.com
United States
3 months using the app
October 23, 2020

First time using this app sending Email it's very easy to use get directly to the point. Maybe its me, but I don't see an option showing me which customer open the email.

Londyn Get The Look
United States
About 21 hours using the app
October 26, 2020

There is potential here but it's a little bit too basic. They have literally a handful of templates and right now they're all about Black Friday. Small business owners like me like to have some content already created (welcoming new subscribers, product launch etc ) to take the guess work away because I don't have time to exist already. This is an app with good intentions but it has a long way to go.

GIOIELLINI DESIGNS
United States
About 1 hour using the app
Shopify replied October 27, 2020

Hey there,

Charlotte here from Shopify Support. Thank you for taking the time to share your feedback with us. At the moment, there are options for Black Friday email templates, and some without any Black Friday branding. You can find these by scrolling further down the email templates list. These non-Black Friday templates also include a blank template for you to create your own email design!

Additionally, there is an option to customize your New Subscribers email within the Settings > Notifications area of your admin. This can be found by scrolling down on this page, and is under the "Email marketing" section - the email that is sent out to customers when they sign up for your newsletter can be found on this list and is called "Confirmation email."

I would be happy to follow up with you and help you through these features. I will send you an email so that we can chat further and you can provide us with more feedback! Our team is consistently working to improve the app and add functionality to suit our merchants needs, so any additional feedback you may have would be great to hear.

Best,
Charlotte | Shopify Support

October 27, 2020

Very simple et fast ! Thank you too much for this free tool. I think i will make more purchase with that

Doux Cachemire
France
3 days using the app
October 27, 2020

I used this app to help us increase our sales and make our website traffic grow, we are basically new, not expesrts and need all help we can have.

LyssetteMx
Mexico
3 months using the app
October 27, 2020

I usually use MailChimp or Direct Mail. I wanted to try the integration with Shopify. While it is easy to use, it appears limited in report data and ability to create alternate campaigns, although I am still working through it so will update with additional feedback once I have used it more and have additional feedback.

Limbers Dancewear
Canada
1 day using the app
Shopify replied October 28, 2020

Hey there,

Charlotte here from Shopify Support. Thank you for taking the time to share your feedback with us. Our team is consistently working to improve the app and add functionality to suit our merchants needs. I'm going to follow up with you with an email, to open up the lines of communication here, so I can provide your feedback to my team.

Best,
Charlotte | Shopify Support

October 29, 2020

I use the email to inform my subscribers about new products. I am new at all of this, but so far, I’ve found it fairly manageable learning how to use it

Mjlacquer
United States
7 months using the app
October 29, 2020

I love this App, makes it so easy to configure. I started out several years ago where we had to go line by line and read inbetween lines to make the page look professional, Today shopify makes it simple, Saves time and time is money!

HVACpartstore
United States
3 months using the app