Reviews (4,727)

Overall rating
4.8
Counts per rating level
  • 81% of ratings are 5 stars
  • 13% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this app as very easy to set up and use, with an editor similar to Shopify’s. They like the professional templates, strong Shopify integration, and simple automations for welcome and abandoned cart flows. Many say it replaces tools like Mailchimp, delivers strong open and click rates, and offers reliable deliverability, useful analytics, and good value—especially for small and growing brands using both email and SMS.

November 15, 2020

I am used to using Constant Contact where there is a lot more features for creating customized. However, I like having everything linked in one place to my store.

Bootleg Bourbon Balls
United States
5 months using the app
Shopify replied November 16, 2020

Hey there,

Charlotte here from Shopify Support. Thank you for taking the time to share your feedback with us. Our team is consistently working to improve the app and add functionality to suit our merchants needs. I'm going to follow up with you with an email, to open up the lines of communication here, so I can provide your feedback to my team.

Best,
Charlotte | Shopify Support

November 15, 2020

This is a great app. It allows e-mails to be built and sent to customers with ease. It even lets you send a test e-mail out and review the e-mail before it is sent.
It would be great however if the following features were added:
1. The ability to add hyperlinks in the text sections
2. Being able to add a single line separator instead of having to use multiple underscores
3. Having the capability to add multiple products in one line (instead of just one large product)
4. Having the font size scale down in the mobile to match the way it looks on a desktop.

RC-N-Go
United States
5 months using the app
November 16, 2020

good to have such a service thank you for your support ......................................................................................

ZANUSSI EGYPT
Egypt
5 months using the app
November 16, 2020

I am new to email marketing. I sent out my first email campaign and it was easier than I expected. Hopefully it will have great returns.

Mock’s Crossroads Coffee Mill
United States
About 2 hours using the app
November 17, 2020

Excellent email system and really easy to use, and cost effective. So ideal to be able to just pick products and then make cvhjanges to text etc - really versatile.
A couple of things could be improved, the system only allows a certain amount of emails each week which can be annoying if you have an urgent one to get to all your contacts, ansd you've already used up the quota. Also would be great if we could see who has actually clicked on the email like the info that Mailchimp give you.

Lanmat
United Kingdom
7 months using the app
November 17, 2020

An Email Marketing Application that hasn't automation is just useless... It looked easy to use, but without a decent flow you cannot build your customers list... Just taking space on my App Shelf...

Ariel's Vibes
United States
4 months using the app
Shopify replied November 17, 2020

Hey there,

Charlotte here from Shopify Support. Thank you for taking the time to share your feedback with us! I can absolutely see the importance of being able to automate emails using the Shopify email app, and would be happy to pass along your feedback to our developer team.

Our team is consistently working to improve the app and add functionality to suit our merchants needs, so I'm going to follow up with you with an email, to open up the lines of communication here, in case you have any additional feedback you would like to share with us.

Best,
Charlotte | Shopify Support

November 17, 2020

Email marketing is easy and intuitive app. Good for quick and simple marketing campaigns for every user.

Ginger & VelVet
Spain
5 months using the app
Edited November 18, 2020

Awesome! Very easy to learn and very practical, at least for getting started in email marketing and retaining customers!
Thanks Shopify: D

L'esprit Bois
France
44 minutes using the app
November 18, 2020

Sent my first email. Started with the blank template. Added text and products. Simple. So far so good.

Contrabean Roasting Company
Canada
5 months using the app
November 20, 2020

I liked the email, but it was going to be great to be able to mention the customers name in the subject

minilet
Egypt
3 months using the app