Reviews (4,698)

Overall rating
4.8
Counts per rating level
  • 81% of ratings are 5 stars
  • 13% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this app as very easy to set up and use, with an editor similar to Shopify’s. They like the professional templates, strong Shopify integration, and simple automations for welcome and abandoned cart flows. Many say it replaces tools like Mailchimp, delivers strong open and click rates, and offers reliable deliverability, useful analytics, and good value—especially for small and growing brands using both email and SMS.

January 18, 2026

I transitioned to Messaging from a paid platform a few months ago and don't feel like I'm missing anything (except saving money!). I can do pretty much anything I could do there but just have to search around a bit for it. This was a no brainer move. Why didn't I do it sooner?
The only drawback is there isn't a great way to clean the subscriber list. It's cumbersome to create new segments to figure this out. I would like to see how many new subscribers I have since I last looked.

SUPPLY Bulk Foods
United States
9 months using the app
January 13, 2026

If I include a balanced mixture of fun, some good info, and an "oh by the way" sales pitch, I get a return that far exceeds anything else I can do without spending a fortune.

The Essential Herbal
United States
Over 5 years using the app
January 9, 2026

Helt ok app. Oerhört frustrerande dock att Unsubscribe i mail-footern är hårdkodat och går inte att översätta.

NoiBox
Sweden
4 months using the app
July 12, 2026

RAPIDA Y ELEGANTE

SyG Aires Acondicionados
Colombia
About 1 month using the app
Edited January 11, 2026

the app suppresses email customers without providing access to looking up reasons a customer is suppressed, extremely frustrating when customers with valid email addresses are not receiving email. I have spent over a day trying to get a quality solution form shopify on how to address this issue. The information is available in SHOPIFY but they do not make it accessible to report on to resolve.

eg. segment of 850 subscribed customers, messaging only sends 775, 75 excluded most bocked but not reason accessible to understand why. We know valid email addresses have been suppressed.

Support was of no use!!

we need a option Marketing → Shopify Messaging → Suppression List with a method to reset a valid customers status.

Lasting Impressions Gifts (LIG)
Canada
Over 5 years using the app
April 19, 2026

Better Templates with more creative and catchy choices would be appreciated.

Curry Custom Cutlery
United States
About 4 years using the app
January 1, 2026

Great for a native app that you don't have to spend extra on. I wish that it had a bit more design capability, but I'm sure that will come in the future. If you are on a shoestring budget, you can't beat it.

Macedon Perfumes
United States
4 months using the app
December 31, 2025

A truly professional app that doesn’t get the recognition it deserves. Personally, I rely on it for all my email marketing campaigns, and it has never let me down.
I think expanding the templates library would make the app even better, as the current number of templates is quite limited.

sparklesway.co.uk
United Kingdom
2 months using the app
December 30, 2025

Shopify Messaging has become an essential part of our workflow. The interface is intuitive, segmentation is clear, and attribution makes it easy to see exactly what’s working.

We recently used it to communicate a time-sensitive product update to past customers, and it performed flawlessly—strong open rates, clear delivery, and zero confusion for buyers.

The native Shopify integration, automation options, and clean templates make it ideal for merchants who care about accuracy, trust, and customer experience. Highly recommended.

Feed His Sheep Production
United States
About 1 year using the app
December 29, 2025

Custom Liquid section breaks the entire email structure on mobile emails (iOS, Android native email app) there is no way to fix that issue. Content is overflowing from other elements and breaks the entire composition. Its still good for other section you can use but if you want to customise the email you better have different app.

Faylit
Türkiye
7 months using the app