Reviews (4,708)

Overall rating
4.8
Counts per rating level
  • 81% of ratings are 5 stars
  • 13% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this app as very easy to set up and use, with an editor similar to Shopify’s. They like the professional templates, strong Shopify integration, and simple automations for welcome and abandoned cart flows. Many say it replaces tools like Mailchimp, delivers strong open and click rates, and offers reliable deliverability, useful analytics, and good value—especially for small and growing brands using both email and SMS.

September 24, 2025

It's very intuitive. I was nervous to use this, but it's working great. My store has seen the benefits almost immediately.

Childish Plates
United States
About 2 years using the app
September 24, 2025

It does the job, but I can't use CTRL+Z for text editing and I can't send a single email to multiple different segments at the same time, I have to duplicate and select a different Segment which is silly.

Vegan Supply Wholesale
Canada
Over 2 years using the app
September 23, 2025

The app did not want to work - I had to access it from a different place in the Shopify app and after several failed attempts I finally got it sent. Unfortunately the mailing list I have selected was cut short and only a third of my clients was picked for the mailing list in the process

BOSKIND CREATIONS
South Africa
Over 2 years using the app
September 18, 2025

Really great app linking to products and live discounts. To improve it would be good if products could link through to variants as well. Also would be better if templates for different sections could be saved to the library to use again in different designs, rather than just entire email templates.

Knot & Grain
United Kingdom
Over 1 year using the app
September 18, 2025

I moved over to this because it was well priced, and just made more sense than the other service I was using for product promotion. Overall I think it was the right move, but there are still a lot of missing features.

One, it only tracks link clicks for products. But why? If using for a broader campaign why not show link clicks for all links?

It also has limitations for how many blocks you can use, which was a struggle. Should I really have to choose if I have room for a button or an image?

The app is missing some blocks I'd expect it to have, too. Like a poll, a form or a quote. Or the ability to embed a link like a Pin or social video that isn't YouTube or Vimeo.

I'll stick with this because what I do love: audience segmenting, on-platform ease, tracking of conversions, etc. But hoping and crossing fingers for upgrades.

Remnants by Peo Vee
United States
11 months using the app
September 14, 2025

I got a message saying my bank account info is incorrect after I sent my first email blast. I checked in "Banking", and the info is correct. Don't know where this other "incorrect" bank account could be configured.

Peridot Park Jewelry
United States
Over 1 year using the app
September 14, 2025

It definitely takes a minute to get used to setting everything up, but once I got it the app is quick and easy to use. The hardest part was figuring out how to put people in different segments. Wish that was explained a bit better.

Dynamite Desserts
United States
Over 1 year using the app
September 12, 2025

I’m new to Shopify, and honestly, I wish I had joined years ago! There are so many great tools available, but my favorite so far is Shopify Email. It’s super easy to use, lets me design campaigns quickly, and I can choose from a variety of templates to promote my products in a professional way.

New Sun Racing
United States
11 months using the app
September 5, 2025

Using Shopify Email has made reaching our subscribers a piece of cake. We send out weekly emails to notify customers of sales, new products and events. Scheduling and building emails is so simple using this app. Very user friendly, and I love that we can create our own templates!

The Happy Popcorn Co - Online
Canada
Almost 2 years using the app
August 31, 2025

Easy and seamless, everything you need to make a catchy promotion and send it without friction. Easily integrates the products from the store, making it a great campaign tool for any business. For new and small businesses, this is really a must-have in your Shopify store.

Ivan's Dreams
United States
22 days using the app