StoreFAQ: Product FAQ Chatbot

The StoreFAQ Staff are always very kind and helpful since the beginning. With their help we will be using this app more efficiently.

Fairly easy to use. There are a couple of features I'd like to see added; mainly around configurability, but nothing major. Customer service has been fantastic. They were very prompt and responsive with support and accommodating with my questions. They took time to answer my questions and even work with their dev team to quickly address an issue I had. They were fast and great with communication and support and very easy and friendly to work with.

Rug pull. The app was listed as free, and once everything is set up, they limit the usage on the free plan to 100 views/month. Will have to transfer everything to a different solution.

I really like this app for its functionality. It's great that it includes structured data (schema markup) for SEO, and it's very flexible for customization on any page.
I needed some help adapting the FAQ block to match my website's unique style. The support team responded incredibly quickly and helped me with custom CSS to make it look perfect on both desktop and mobile. I'm very grateful for their professional and effective help. Thank you!

I'm new to Shopify and am getting my bookstore website ready for a product launch later this week. I downloaded Store FAQ to create a Q&A for customers. I liked the look and feel on the back end of of this app and the interface is very pleasing. I ran into a little snag when it came to publishing. Customer support was easy to find and Martha went above and beyond to help me get my FAQ live on my homepage and even helped me get my branding colors adjusted. I like the flexibility of this app and how it can be used in many ways within the store. I highly recommend!

Easy to use and functional. This was the only collapsible FAQ app I could find that allowed videos to be inserted. It works great and is easy to use. The support is excellent. I had an issue were the videos weren't adjusting for mobiles but they fixed that straight away without any fuss or cost. Very happy.

Exactly What I Needed!

This app is a game-changer for our product pages. We needed a way to add unique Features & FAQs per product on our store without creating separate templates or doing heavy coding — and this app delivered perfectly. The interface is clean, easy to use, and very intuitive. We love the accordion-style layout, and it integrates seamlessly with our theme. Highly recommended for any store looking to streamline their support and improve product page content!

Still testing the app with our store but so far, the Support Help from Loren was very helpful with resolving issues while building the FAQ page. Thank you! I will update my review once the page is fully launched.

EDIT: Recently had issues with the app because of the subscription overhaul and Nicole was able to help me through the new process. 100% recommend their app and team!

Amazing for a Free app! Very easy to customize and support is very friendly and responsive. The only issue/oversight is that if you want dark FAQ group buttons with white/light text, you can't. Since when a group is not selected, it forces the background to be transparent (so shows white if your website background is white), then the text is not visible. Could you please fix this by adding an "active" and "not active" background color/text option?

The StoreFAQ app has been a fantastic addition to my Shopify website. It’s simple, intuitive, and easy to set up, with flexible color options that make it effortless to match my brand style. The support team is responsive and truly helpful — they make sure everything runs smoothly. If you’re looking for an FAQ solution that looks great and works perfectly, this is the one to choose!