Reviews (3,138)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as a mature, reliable solution for running subscriptions, often calling it essential or a game changer. Many report smooth migrations from other platforms, even with complex setups and large volumes. They highlight advanced subscription, bundling, and upsell features, plus strong Shopify and Klaviyo integrations. Support and implementation teams are frequently praised for fast, knowledgeable help that reduces admin work and improves retention.
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So much better than our previous platform. Support is quick, helpful, and responsive (s/o to Darius)!
Love hearing this! A smooth transition and better day to day support is exactly what we aim to deliver, and shoutout to Darius for representing the team so well. We'll be sure to pass that along to him. Thank you for the review and for making the switch!
Thank you Malik for telling me how to create the new sebscription widget so we can change the default subscription type for specific products. This makes a big difference in the way we present our products to our customers. Appreciate the quick and thorough assistance!
Thank you for taking the time to share this! The subscription widget configuration can make a real difference in how products are presented, and we're glad Malik was able to walk you through it clearly and quickly. We'll pass along your appreciation. Thank you for the kind words!
Great support, thanks
Thank you! Really appreciate you taking a moment to share. We're always here when you need us!
Sterling and the team were amazing sorting out a challenge we were having.
Thank you for this! Challenges are always easier to work through with the right team in your corner, and we're really glad Sterling and the team were able to sort things out for you. We appreciate you sharing your experience and the 5 stars!
Jovana T was a massive help to me sorting a recurring order out that hadn't processed properly. The live chat assistance is invaluable.
So glad Jovana was able to get that recurring order sorted out for you! Live chat is one of our favorite ways to connect with merchants quickly, and it's great to hear it delivered for you. We'll make sure Jovana sees this. Thank you for the kind words!
So Jaden with the Recharge Technical Support really helped me today. He helped me out with a bunch of questions I had for my store and helped me with my subscription widget as well as my post-purchase upsells and cross-sells. I don't want to spend the $500 to get all I need, is Recharge bundles for my bundles to be on subscription. I really need help with that, and I hope we can get this figured out. I have to say, Jaden helped so much, and Recharge, I'm a customer for life. You guys are great, and I really appreciate it working with you guys.
Thank you so much for this wonderful review! Jaden will be so happy to hear that his support made such an impact. We'll absolutely pass your kind words along to him. On the bundles question, we completely understand how important that functionality is, and we'd love to help find the right path forward for your store. Please don't hesitate to reach back out to our support team and we'll do our best to work through the options with you. Thank you for being a Recharge customer!
excellent support
Excellent support is what we strive for every single day, so this means a lot. Thank you for the kind words and the 5 stars!
So far so good. We had a small issue that was fixed in a short period of time, with great help from support.
Thank you for sharing this! Small issues are never fun, but we're really glad our support team was able to jump in and get it sorted out quickly for you. That's what we're here for. We appreciate the kind words and hope everything continues to run smoothly!
NGL, there were moments when I wasn't sure if I should stay because clients sometimes struggle with understanding how to access their subscription, or how to make changes. But, things are improving over time and there are far more features in Recharge than the subscription options being offered directly by Shopify. I really do wish things were more intuitive for customers and it wasn't so up-sell focused, but at the same time, I'm happy to help clients when they need assistance.
Thank you for taking the time to leave a review. We'd love to learn more about your experience and see how we can make things right. Please don't hesitate to reach out to our support team and we'll do our best to help.
Great customer support
