Reviews (3,138)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as a mature, reliable solution for running subscriptions, often calling it essential or a game changer. Many report smooth migrations from other platforms, even with complex setups and large volumes. They highlight advanced subscription, bundling, and upsell features, plus strong Shopify and Klaviyo integrations. Support and implementation teams are frequently praised for fast, knowledgeable help that reduces admin work and improves retention.
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Great help via AI and live agents like Max.
Thank you for sharing this. It’s great to hear both our AI tools and live agents like Max have been helpful when you need support.
Ty Bailey | VP of Services
Max was incredibly helpful, resolving our issues changing our shipping options on our website. We love ReCharge
Thanks for the thoughtful feedback. I’m glad Max was able to resolve the shipping changes quickly and keep everything running smoothly.
Ty Bailey | VP of Services
Great set-up experience with Vinse. All went smoothly
Glad to hear the setup went smoothly. I’m happy Vinse was able to make the experience seamless for your team.
Ty Bailey | VP of Services
Worng billing
Thank you for flagging this, and we're truly sorry to hear you ran into a billing issue. That's never the experience we want for our merchants, and we want to make it right. Please reach out to our support team directly at support.rechargepayments.com and we'll get this resolved for you as quickly as possible. We appreciate your patience and the opportunity to correct this.
excellent customer support
Thank you! Excellent customer support is something we work hard to deliver every day, so it's genuinely wonderful to hear that's been your experience. We appreciate you taking the time to share that feedback!
Taylor was incredibly helpful finding a resolution to an issue other support agents were unable to assist with.
Appreciate you sharing this. I’m glad Taylor was able to find a resolution and provide the support you were looking for.
Ty Bailey | VP of Services
it was difficult to get to speaking with a representative, but once I was able to speak with a representative, Zachary was a HUGE help!
Thank you for the honest feedback. I understand how important quick access to a representative can be, and I’m glad Zachary was able to step in and provide the help you needed.
Ty Bailey | VP of Services
Very easy to set up and track subscriptions and churn. Excellent, responsive and thorough live support!
Thank you for the thoughtful feedback. I’m glad setup and tracking have been straightforward and that our live support team has delivered the responsiveness and depth you needed.
Ty Bailey | VP of Services
Duska from the Customer Support Team was extremely prompt and knowledgeable, and resolved our issue very quickly. Her support was efficient, clear, and highly commendable. We really appreciated how smoothly everything was handled. Thanks, Duska! - Marie
Thank you for the detailed note. I am glad Vuk was able to provide prompt and knowledgeable support and make the process smooth from start to finish.
Ty Bailey | VP of Services
Roberto was thorough, efficient and pleasant to work with! Helped me understand my problem in depth and fixed it right away. Love the Recharge team!
Appreciate the thoughtful feedback. I am glad Roberto was thorough and able to both explain and resolve the issue so quickly.
Ty Bailey | VP of Services
