Reviews (3,138)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as a mature, reliable solution for running subscriptions, often calling it essential or a game changer. Many report smooth migrations from other platforms, even with complex setups and large volumes. They highlight advanced subscription, bundling, and upsell features, plus strong Shopify and Klaviyo integrations. Support and implementation teams are frequently praised for fast, knowledgeable help that reduces admin work and improves retention.
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Malik did a great job looking into the issue and helping us resolve the issue.
Thank you for sharing this. I am glad Malik was able to dig in and help resolve the issue effectively. We will be sure to pass along your feedback.
Ty Bailey | VP of Services
Support is fantastic. Malik Moss in particular is amazing.
Thank you for the kind words. Malik brings a lot of care and dedication to his work, and I am glad that came through in your experience.
Ty Bailey | VP of Services
J'ai été aidé par un specialiste Recharge en ligne, Juan, qui m'a grandement aidé dans un souci impossible à régler seul. Il a même depassé mes attentes en me trouvant des solutions dignes d'un developpeur, merci beaucoup!
Merci beaucoup pour ce retour ! Nous sommes ravis que Juan ait pu vous apporter une aide aussi complète. Aller au delà des attentes de nos marchands est exactement ce que nous visons, et c'est formidable de savoir que cela s'est concrétisé pour vous. Nous transmettrons vos remerciements à Juan avec plaisir !
Good customer support, particularly from Juan
Thank you for the kind feedback. I’m glad Malik provided strong support and made the experience a good one.
Ty Bailey | VP of Services
Yajaira T. was extremely helpful in providing solutions for our situation!
Appreciate you calling out Yajaira’s help. I’m glad she was able to provide clear solutions for your situation.
Ty Bailey | VP of Services
Terrible customer support. Interface is deceptively designed and isn't user friendly. We are looking to move to Loop.
I’m sorry this has been your experience. We understand how frustrating usability and support issues can be, and this feedback is taken seriously. We would appreciate the opportunity to review your concerns and follow up directly to better understand what went wrong.
Ty Bailey | VP of Services
Customer support (Yajaira T.) was so helpful! I've been having issues with Authorize.net/Shopify/Recharge and it's been so hard to locate the issue. Finally, i think i got most of it all figured out however Yajaira T. was patient to help me through the issue.
Thank you for calling out Yajaira’s patience and care. I’m glad she was able to help untangle a complex setup and guide you through it.
Ty Bailey | VP of Services
Always a great experience with Recharge. Their service and system is continously evolving - offering new features for our subscribers and their customer support is consistently stellar.
Thank you for this kind feedback. It’s great to hear the platform continues to evolve in ways that benefit your subscribers and that our support has stayed consistent.
Ty Bailey | VP of Services
seamless set up, never have had any issues with customer orders, and great customer support!
Great to hear this. I’m glad setup was smooth and that both orders and support have been reliable for you.
Ty Bailey | VP of Services
Very good customer support
Appreciate the feedback. I’m glad our customer support team delivered a positive experience.
Ty Bailey | VP of Services
