Reviews (3,139)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
Feedback submitted
Merchants describe this as a mature, reliable solution for running subscriptions, often calling it essential or a game changer. Many report smooth migrations from other platforms, even with complex setups and large volumes. They highlight advanced subscription, bundling, and upsell features, plus strong Shopify and Klaviyo integrations. Support and implementation teams are frequently praised for fast, knowledgeable help that reduces admin work and improves retention.
Refine
-
By rating
Works great and the support team is always very helpful.
Always great to hear! Recharge is built to just work, and when something does come up, we want our team to be right there for you. Thanks for being with us!
Nena was incredibly fast to respond and very friendly throughout our interaction. She resolved my query quickly and made the whole process easy. Excellent support!
Nena is great and we're so happy she could take care of things for you! Fast, friendly support is something we genuinely prioritize and it's always nice to hear when it comes through. Thanks for sharing!
This is my first time using Recharge. Milutin was very helpful with my many questions. Thank you.
Welcome to Recharge! Starting with a new platform always comes with questions, and we're really glad Milutin could make the onboarding experience a smooth one. Excited to have you on board!
Super helpful, responsive support, which is not usual nowadays
We really take this to heart! Responsive, real support is something we care deeply about, and it's not something we ever want to be the exception to the rule. Thank you for noticing and for sharing!
Juan is the best, very professional he is always quick in his answers and always competent. He has helped us use Recharge at its best !
Juan is one of a kind! We're so glad he's been such a consistent and reliable presence for your team. Our goal is always to help you get the absolute most out of Recharge, and it sounds like he's delivering on that every time. Merci!
been using recharge for a while and their support is next level. I had a complex issue and a team member Ola jumped on a call with me. he was extremely knowledgeable and tested what we wished to implement on a demo site so we could be rest assured our customers wouldn't be affected if i got it wrong! He's a credit to the team and just shows how seriously recharge take support. thank you
This one really means a lot to us. Ola jumping on a call and testing things on a demo site first before touching your live store - that's the kind of thoughtfulness we want our whole team to bring. We're lucky to have him, and we're lucky to have merchants like you who notice and appreciate that extra care. Thank you!
Milutin helped with my issue promptly and effeciently
So glad Milutin could get you sorted! Quick and efficient is the goal every time. Thanks for the review!
I am really upset and want to share our experience as a Recharge customer. We are a small annual subscription business that migrated to Recharge from another payment provider in September 2025, expecting the platform to handle our recurring billing reliably. Instead, we have experienced what we believe is the most damaging vendor relationship in our company's history.
Within weeks of our migration, our renewal success rate collapsed dramatically. In our experience, customer cards that had previously been processing without issue began failing at significant rates, with new decline codes appearing that we had never seen before in our years of using a different platform.
We escalated the issue through Recharge's support channels in December 2025 and spent over four months working through their team trying to get answers. During that time, the failures continued and our business absorbed real financial losses. We engaged our payment processor's support team directly to investigate, and in our experience the technical findings they ultimately provided pointed to integration-layer issues that we believe Recharge had the operational ability to address far sooner than they did.
In our experience, the situation has gotten worse rather than better. We think the most concerning part is what we observed about how Recharge responded once they understood the scope. They paused our payment processing while we worked through escalation, but we are not aware of any communication from Recharge to their broader merchant base about the underlying issue. To our knowledge, they have continued to operate the same integration for other merchants and have publicly announced new enterprise customer migrations onto the same infrastructure.
They have failed to make it right for us by acknowledging the harm, by providing meaningful remediation, or by communicating transparently with their broader customer base about an issue that we believe affects more than just us.
We share this because we think other merchants evaluating Recharge or already on the platform deserve to hear an honest customer experience. If you have had similar experiences as a Recharge customer, we would be interested to know.
Thank you for taking the time to share this, and we're truly sorry to hear about the experience your business has had. What you've described is serious, and we don't take it lightly. We understand how damaging billing reliability issues can be for a small business, and we genuinely want to make this right. Please reach out to us directly so we can connect you with the right team to review your situation thoroughly. We are committed to understanding what happened and finding a path forward with you.
The customer support from Mariah was perfect. Responsive, efficient, and a very positive attitude... could not have asked for anything more.
Mariah is wonderful and we're so glad she was able to be there for you! Having a platform you can rely on is important, and having a team behind it that actually shows up? That's what we're here for. Thank you for the kind review!
Fast and easy. Very responsive. Thank you!
