Reviews (3,139)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as a mature, reliable solution for running subscriptions, often calling it essential or a game changer. Many report smooth migrations from other platforms, even with complex setups and large volumes. They highlight advanced subscription, bundling, and upsell features, plus strong Shopify and Klaviyo integrations. Support and implementation teams are frequently praised for fast, knowledgeable help that reduces admin work and improves retention.
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Great customer service thank you
Thank you so much! Great customer service is what we aim for every time, and it's wonderful to hear it came through for you. We appreciate the kind words!
We switched from another subscription platform, the onboarding process and switching was very smooth with a step by step process and plan given to get the most out of the recharge platform. Since switching, subscriptions have grown significantly, cancellations are down, failed payments are down, whilst win backs and retentions are up. The loyalty and referral programs have been huge successes also. Support throughout was great when we needed to tap into the knowledge base, highly recommend the app.
Wow, thank you so much for this incredibly thoughtful review! Results like these - subscriptions growing, cancellations down, failed payments down, and win backs and retentions up - are exactly what we hope to help merchants achieve, and it's genuinely exciting to hear that it's all coming together for you. We're also glad the onboarding and migration felt smooth and that the loyalty and referral programs have been such a hit. Thank you for the recommendation and for sharing your experience so thoroughly!
Agent is helpful.
Glad we could help! Thanks for taking a moment to share and don't hesitate to reach out anytime.
Support has been very responsive and helpful. Recommend them with both hands!
Thank you for the kind words! We're so glad our support team could help. Feedback like this genuinely means a lot — don't hesitate to reach out anytime!
Customer service responses are fast and thorough. This gives me peace of mind that any issues we have had are dealt with effectively. Importantly, our customers appreciate the fast response time to any issues they have.
Thank you for this thoughtful review! The point you raised about your own customers feeling the impact of fast response times really resonates with us. Subscription support isn't just about the merchant experience - it ripples out to your customers too, and we take that seriously. So glad it's showing up that way for your business!
Jovana was able to help me quickly in processing the shipping regen. She also explained what happened and what I can do moving forward. Thank you so much!
Recharge is a real game-changer! With Recharge, we have everything we need for a proper subscription model. The customer support is also really quick, friendly and helpful. Highly recommended!
Thank you so much for this wonderful review! Game-changer is exactly what we're going for and it's so great to hear the subscription model is coming together well for you. Quick, friendly, and helpful support is something our whole team takes a lot of pride in. We really appreciate the recommendation!
Kellay is a superstar! I was going to give up hope but she patiently guided me to the answers and results I needed! Thank you times a million!!
Kellay is truly one of a kind and we're so glad she was able to guide you through to the other side! Patience and persistence make all the difference and she brings both every time. Thank you for this, it made our day!
We've used Recharge as our subscription provider partner for several years and have been impressed with its functionality and particularly the account support we've received! Would definitely recommend.
Thank you so much for this! A few years in and still going strong - that means a lot to us. We're really glad both the platform functionality and your account support have impressed you along the way. We appreciate the recommendation and look forward to continuing to be a great partner for you!
perfect thank u
Perfect is all we could ask for! Thank you, really appreciate it!
