Reviews (3,138)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as a mature, reliable solution for running subscriptions, often calling it essential or a game changer. Many report smooth migrations from other platforms, even with complex setups and large volumes. They highlight advanced subscription, bundling, and upsell features, plus strong Shopify and Klaviyo integrations. Support and implementation teams are frequently praised for fast, knowledgeable help that reduces admin work and improves retention.
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Excellent experience ~ far and away the customer service is exceptional with tech issues getting fast and high quality responses so we can resolve things quickly and quietly.
Thank you for this! Fast, high quality responses that let you resolve things quickly and quietly - that's exactly the experience we want every merchant to have. Really glad it's been landing that way for you. We appreciate the kind words and the 5 stars!
Jaden W was so perfect to walk me through my questions, taught me processes and really cared about the way customers experience our brand on our site. I went in thinking my questions were dumb but he made me feel validated and seen. I cannot sing his praises enough!
Thank you so much for taking the time to share this! Jaden W is going to be so happy to read this and we will absolutely make sure he sees it. Feeling validated and supported when you reach out for help is so important to us, and knowing that came through for you genuinely means a lot. No question is ever a dumb one, and we're really glad Jaden was able to make that clear while also walking you through everything thoroughly. Thank you for being such a wonderful Recharge merchant!
Straight forward setup, customization available, more in depth than any of the other options. The build a bundle was crucial, and recharge integrates seamlessly with recharge and klaviyo which is huge. The support and implementation staff were a joy to work with. Vinse was there every step of the way, professional, kind and really cared about my project and making sure everything was to my satisfaction.
Thank you so much for this detailed and thoughtful review! It's wonderful to hear that the setup felt smooth and that the build a bundle feature and Klaviyo integration have been such a strong fit for your business. Vinse is a real asset to our team and we'll make sure he sees this. We're so glad he was able to be there every step of the way for you. Welcome to Recharge!
I had a great experience dealing with Recharge support, especially with the rep Nena. She was able to help me identify why I had subscription pricing errors and clearly, in a detailed way, told me how I can fix it. I was able to do that very quickly.
Thank you so much for this thoughtful review! Diagnosing a pricing issue and then explaining it clearly enough for you to fix it yourself right away - that's exactly the kind of support experience we want every merchant to have. Nena will be so happy to hear this and we'll make sure she sees it. We're really glad you reached out!
Very helpful and knowledgeable.
Really glad our team could show up for you! Helpful and knowledgeable is exactly what we aim to be. Thanks for taking the time to leave a review!
Juan was awesome and so helpful with all the tech issues we have with our customers' subscription
Thank you for sharing this! Subscription tech issues can get complicated fast and we're really glad Juan was there to work through all of it with you. We'll make sure he hears this. We appreciate the kind words!
Of late, I have reached out to their support more and more with my queries and they have always been able to provide me with solutions. We have been using Recharge to manage our subscriptions since a long time now and we haven't had any issues. I like that they are also upping their technical capabilities which IMO was really needed at one point but they seem to be doing a good job there as well now.
Thank you so much for this thoughtful review! Long term merchants like you are such an important part of what motivates us to keep improving. It's great to hear that our support team has consistently been there when you need them, and we appreciate the honest feedback on the technical side too. We're committed to continuing to grow in that area and it means a lot to know you're seeing the progress. Thank you for sticking with us!
I have been using Recharge for many years, and it has made me life so easy in terms of managing a subscription service for my business. Its taken away so much admin I had to do myself. Im not a very technical person and find it really easy to use. And when i get stuck their team are so helpful in resolving things. This week I had some issues and their team member Mallory was so helpful in resolving my issue. He sorted something for me in minutes, yet it would have taken me all day!
Thank you so much for this wonderful review! It means a great deal to hear that Recharge has taken so much off your plate over the years. Making subscription management feel easy and accessible for everyone, regardless of technical background, is something we genuinely care about. And we're so glad Mallory was there when you needed her. We'll be sure to pass along your kind words to her!
well constructed app. excellent support staff!
Really appreciate this! A well-built app backed by a team that actually shows up for you - that's the combination we're always going for. Thanks for being with us!
Juan was incredibly helpful in helping us solve our issues over a few days. We are very happy with this app overall!
Thank you so much! Working through tricky issues over multiple days takes patience on both sides, and we're really glad Juan was able to stay with you through it to a resolution. We'll make sure he sees this. So happy to hear you're enjoying the app overall!
