Vitals: Reviews, Bundles & 40+

Vitals: Reviews, Bundles & 40+

Reviews (2,990)

Overall rating
4.9
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this all‑in‑one app replaces several separate tools and is great value for the price. They report strong gains from upsell, bundle, and volume discount features, plus helpful extras like reviews, cart and checkout enhancements, visitor replays, and AI behavior insights. Many find it fast, reliable, and easy to use. Support is frequently praised as extremely quick, friendly, and hands‑on with custom fixes and setup.

February 22, 2024

Has been an extremely helpful app to get my store where I want it to be. I use a ton of features and there are many I haven't even tried yet. Very happy. I haven't even needed any support.

Seasonal Overstock
Canada
Almost 4 years using the app
January 31, 2024

We are still only scratching the surface on the potential with this wonderful app! We use primarily to book Pre-Orders for our Seed Potatoes for delivery within Canada over the winter. We also make use of other functionality such as a $75 cart target to increase our AAV and using product reviews, and other apps within vitals to increase trust and conversion rates.

App is easy to use and the support is prompt in helping us get the most from Vitals

Garden Alchemy Seeds and More
Canada
7 months using the app
January 20, 2024

All The Apps You Need For A Single Low Price

Completely worth it. All the services that are offered are VITAL for the smooth operation of your site! They give tutorials for new users as well. Been using for a year and I love it!!

AltaMade
United States
12 months using the app
January 19, 2024

Incredibly easy to understand, all in one solution which is rare to find. However, my particular reason that I am writing the review and would recommend this app so highly is the absolutely first class customer support. I have used both the email function and live chat support for some snags I needed support with and the personalised support has been incredibly helpful. The live chat in particular I talked with Jed D who walked through the issue in detail and checked out my store to provide some great advice and personalised solution to the problem. This kind of human to human live chat support is becoming increasingly rare these days! Well done team!

CosmoGlowUK
United Kingdom
27 days using the app
January 9, 2024

This REALLY IS... about the only app you will need! Does everything I needed it to do and more. I was also able to delete 3 app speeding up my store! Our AOV has improved as well as our conversion rates.

Bad Dog Gang
United States
9 days using the app
Edited January 4, 2024

I am pleased to provide an update to my previous review of the Vital App for Shopify. Following my initial disappointment with the support experience, I was pleasantly surprised when the Head of Support, Michael, reached out to me.

Michael took the time to understand my concerns and was genuinely committed to resolving the issues I had encountered. His approach was not only professional but also empathetic, acknowledging my frustration and demonstrating a sincere desire to assist.

Through effective communication and troubleshooting, Michael successfully addressed all the problems I had faced with the app. He went above and beyond to ensure that my experience was not only rectified but also improved. This level of dedication and customer-centric support was truly commendable.

In light of Michael's outstanding efforts and the positive resolution of my issues, I am updating my rating to a well-deserved five stars. It's clear that the Vital App team values their customers, and the commitment demonstrated by Michael has restored my confidence in their support services.

I appreciate the swift and effective resolution provided by Michael, and I am now more satisfied with my overall experience with Vital App. If this level of support continues, it undoubtedly contributes to a positive customer relationship.

FreshDrinkUS Official Website - Natural and Premium Herbal Tea
United States
14 days using the app
December 3, 2023

So many amazing apps in 1. If I could only choose 1 app, this would be it. Customer service has been fantastic when I have questions about using the apps and even helped me manually input a csv of my customer reviews when I was having issues. They went above and beyond with their assistance. The Visitor replays has been priceless when it comes to dialing in the user experience in my shop. Seeing how people were using the site and where they were clicking has been amazing. Plus, Vitals has already sparked $100 in sales and helped me gather 40 emails and my free trial is only half over. I'll be a life-time customer. You won't regret this tool!

Mermaidcat Designs
United States
12 days using the app
November 30, 2023

okay this app so far is absolutely amazing. it literally has 40+ apps in one place, their designs fit shopify's themes and are fully customizable and the support team is fantastic. You're actually able to edit more than what's displayed if you ask for help including the font and design.

Classy Cases
Hungary
About 1 hour using the app
Edited November 30, 2024

"Vitals" is absolutely AMAZING!! It has everything an ecommerce owner needs to level up their store and give the (potential) customer a fully optimized shopping experience. It's very easy to set up the apps of your choice. Everything is adjustable to fit the look and feel of my store. Another big plus is the possibility to adjust the language, which gives my website visitors the best experience when browsing my website. I'm so glad I found this app and can't wait to see the results of growing my store thanks to "Vitals". Oh and btw, the support is absolutely AWESOME!!

Keelin Design
Belgium
About 1 year using the app
November 25, 2023

Interferes with automatic discounts within Shopify. The "bundle and save" feature of this app keeps adding extra discounts that it should not be in the cart (on top of the automatic discount from Shopify). Then when the correct price is shown at checkout, with only the automatic discount, I have disappointed/angry customers.

They fixed this for my previous automatic discount after some back and forth emailing, but it's annoying that I would have to do that every time I change my automatic discount. It's Black Friday, I don't have time for that.

Other than that, it's been a useful app. The reviews feature is probably the one I get the most use out of.

HyperSpring Toys
United States
About 3 years using the app
Vitals replied December 19, 2023

Hello there!

Thank you for your feedback. The Vitals app has a lot of upsell types that can be used without needing to create a discount code from Shopify. We sent an email with a more in-depth explanation of our upsell offers and recommendations on when to use them according to active campaigns.